How FLOX Works
“What made the difference was the personal approach. From the start, it felt like working with people who cared about our business, not just processing orders. The team is very responsive. Questions get answered quickly, and things get done.”
The Challenge
Yvonne Belhomme Champagne is an independent grower-producer in Ambonnay, a Grand Cru village in Champagne. Champagne is heavy, fragile and high value, so logistics has to be right every time. A broken case means lost stock and a disappointed customer, and a small house has little slack to absorb either.
The house's previous fulfilment partner was not set up for glass. Bottles broke in transit, invoicing was unclear and follow-up was slow. Each problem landed on founder Jean-Philippe Fabre, who was spending too much of his time sorting out logistics instead of growing the business.
What the house needed
- Handling and transit set up for heavy, fragile, high-value glass
- Invoices that are clear the first time
- Fast follow-up when something goes wrong
- A partner that takes a small house seriously
The Solution
FLOX is a multi-party logistics marketplace and orchestration platform. It connects businesses with warehouse providers, 3PLs and hauliers, then coordinates day-to-day execution, exceptions and invoicing across every party. For Yvonne Belhomme Champagne, that means one logistics partner instead of a provider that simply processes orders.
What made the difference, in Jean-Philippe's words, was the personal approach. From the start, it felt like working with people who cared about the business. The team responds quickly: questions get answered and things get done.
Key Benefits
- Personal approach: people who care about the business, not an order-processing desk
- Responsiveness: questions answered quickly, things done
- Priority at any size: a small house treated as a priority
- Adaptable systems: built with the house to give it the data it wants
In FLOX terms, breakages, invoice queries and slow follow-up are exceptions and financial flows. The platform treats both as workflows with an owner rather than emails to chase.
The Outcome
Logistics has gone from a source of admin to something Jean-Philippe no longer has to think about day to day.
The problems that once pulled him away from the business, from breakages to invoice queries, are no longer his to chase.
The Impact
The time Jean-Philippe used to spend chasing issues now goes into working with the FLOX team on improving their systems, so they fit the house's needs and give it the custom data it wants. For a small house, he calls it a real gain in productivity.
For a small producer, the founder's time is the scarcest resource. Moving it from firefighting to shaping the tools the business relies on is the change that matters at this size.
Asked how he would describe FLOX, Jean-Philippe says, "A logistics partner that listens, adapts and makes you feel like a priority, whatever your size."
Fulfilment for Heavy, Fragile, High-Value Goods
Tell us what you ship and where. FLOX finds the right partners and runs the day to day, whatever the size of your business.
