Frequently asked questions

FLOX is a multi-party logistics marketplace and orchestration platform, a product of Value Chain Lab Ltd operated by its subsidiary VCL Trading Europe Limited. Businesses use it to find and book warehousing, transport and fulfilment capacity from logistics service providers, then coordinate the work across those providers: exceptions, visibility and settlement. The providers deliver the physical services.

FLOX connects businesses with warehousing, road transport and fulfilment providers. Services include ambient, chilled and frozen storage, pick-and-pack, co-packing, rework and inventory management. The network includes national operators and specialists with capabilities for bonded, pharmaceutical and hazardous goods. More than 1,100 warehouses are listed in the UK and 3,000+ worldwide.

The coordination a fourth-party logistics provider would supply, delivered as software, commission-only, with no retainer. FLOX treats the buyer, the warehouse provider, the 3PL and the carrier as separate parties with their own permissions, routes exceptions to whoever can act and runs invoicing and settlement between them. The buyer keeps every provider relationship.

FLOX is a global logistics marketplace and orchestration platform. Its network lists more than 1,100 warehouses across the UK, with providers in every UK region, and more than 3,000 worldwide. Businesses entering a new market use FLOX as the landing layer: in-market warehousing and distribution capacity, coordinated from one platform, without a local entity or a country-by-country tender.

Every booking follows six steps on one shared record: find a provider on capability, capacity and lane fit; quote at the provider's rate card plus FLOX's commission; book on FLOX's terms; coordinate the work with every party; resolve exceptions with whoever can act; settle through FLOX and improve from the record. How FLOX works explains each step.

Every booking is made on FLOX's terms. Providers trade on FLOX's standard conditions of carriage and of warehousing and buyers book under the FLOX Platform Terms, so buyer and provider do not negotiate terms directly. The provider delivers the service; FLOX operates the platform and coordinates the work between the parties.

Prices are the providers' own rate cards, set and amended by the providers. The buyer pays the rate card plus FLOX's commission of 5 to 10 per cent of the transaction value, as published on the pricing page. Joining, searching and listing are free and a live quote for a capacity booking is held for 60 minutes.

FLOX routes the exception, such as missing stock, withdrawn capacity or a late collection, to the party who can resolve it, with the history kept against the shipment. Credit notes and disputes are held against the shipments they relate to, so they are settled from the record.

The buyer pays through FLOX. Invoices, credit notes and disputes are held against the shipments they relate to and the platform reconciles and settles with the provider.

Yes. Many customers use FLOX to complement existing arrangements: overflow at peak, a new region before a long-term commitment or a specialist provider for one product line. There is no exclusivity requirement. You can work with providers on and off the platform at the same time.

Describe what you need in the search or to Holly, FLOX's assistant, in plain English. AI-assisted matching shortlists providers that fit on capability, available capacity, location and route fit rather than price. It adds alternatives worth considering. The network lists more than 1,100 warehouses across the UK and more than 3,000 worldwide.

FLOX is a B2B platform: you need a registered company and a business email address. There is no minimum order size or volume commitment, from a few pallets for a month to a nationwide distribution set-up.

No. Warehousing on FLOX is booked as a service on FLOX's terms, not as a property lease. You can scale up for peak periods and back when demand drops, without fixed terms or minimum durations.

Yes. The network includes ambient, chilled and frozen storage and temperature-controlled transport, plus providers for bulk, hazardous, bonded (dry and wet), pharmaceutical and outdoor storage, many holding accreditations such as BRC and MHRA. Filter your search by the accreditation or capability you need.

Yes. FLOX gives end-to-end visibility on one record: shipments, stock by SKU across every location and provider (including stock in transit, allocated and blocked), service levels and documents. Exceptions are flagged as they happen and routed to the party who can resolve them.

There is no fee to join, search or list and no subscription for the core platform. Buyers pay the provider's own rate card plus FLOX's commission of 5 to 10% of the transaction value, only on work completed through the platform. Providers pay no commission. Gains from collaboration are shared with the parties that create them.

FLOX's commission is 5 to 10 per cent of the transaction value, charged only on work completed through the platform and paid by the buyer on top of the provider's own rate card. The rates are published on the pricing page. Wingman Core carries no subscription; Wingman's advanced modules are licensed separately.

Where collaboration produces a measurable gain, for example loads from different shippers consolidated onto one vehicle, FLOX's published Collaboration Gain Sharing principles govern how it is distributed between the parties. They are part of the Platform Terms; the Collaboration Gain Sharing page sets them out.

Create a free account. Shippers describe what they need in the search or to Holly and book. Providers set up a company profile and list their capacity and rate card. Every booking then runs on FLOX's terms, on one shared record.

The FLOX team helps with onboarding, integration and initial training, so you have clear guidance on the best use of the platform from the first booking. That applies on both sides: shippers setting up their first requirements and providers setting up their listing, capacity and rate card.

FLOX is not a company. It is the brand of a logistics platform built by Value Chain Lab Ltd, led by founder and CEO Michael Ostroumov, and operated by its subsidiary VCL Trading Europe Limited, the counterparty under the Platform Terms. Value Chain Lab acquired the warehousing marketplace Stowga in 2021. The business is a CILT, RHA and ALICE member.