Frequently Asked Questions

Why should I use FLOX?

FLOX is the simplest, quickest and most transparent way of finding a logistics solution in the UK or anywhere in the world. Anyone who has ever tried to look for a logistics provider(s) before will know how long it takes. There is no central database of providers to search and when you do find a provider, there is no way of knowing if they'll provide a good service or not. Pricing is opaque and everyone quotes differently making it impossible to compare apples with apples. Finally you will probably need to call up individual providers to check if they offer specialist facilities like chilled storage, and grey space is not typically listed publicly, making it difficult to find.

FLOX allows you to search online the most comprehensive database of logistics providers that exists anywhere in the world. We allow you to compare providers on location, size, rating, services, facilities and dozens of other variables. In doing so we ensure we match you with the best partner for your business and by going to an online marketplace you know you are getting a fair and competitive price.

The FLOX marketplace connects businesses that need additional flexible logistics services with suppliers that meet their chosen requirements. The search interface allows customers to identify the most appropriate provider, view service offerings as well as price indication, then connect directly with the provider to discuss specifics and agree on a transaction.

But the main aim is to add new operational functionality to the marketplace that ushers in the era of fully flexible and efficient logistics services for customers worldwide. What this means in real terms is a streamlined Control Tower type functionality with an intuitive dashboard and collaborative end-to-end fulfilment tools for customers to optimise operational efficiency and control costs, whilst maximising Customer Service delivery.

What are the advantages of FLOX’s flexible model?

Flexible warehousing has two key advantages: operational and financial.

By switching to FLOX’s flexible model customers are able to rethink their supply chain. You can dial up or down your logistics needs in line with your business needs - whether that be a seasonal spike or reacting to an emergency. Our goal is to allow our customers to have their goods managed in the right place, at the right time, for the right price. Inventory no longer needs to be constrained by the confines of a single provider - it can be distributed across multiple warehouses and transport solutions, all managed through one platform.

In financial terms, our model turns the fixed long-term cost of a logistics contract into a short-term variable cost. This has huge advantages for businesses. 

How do you ensure the reliability of logistics service providers?

We have a stringent vetting process for all logistics service providers on our platform. We verify their credentials, experience and track record before they can participate. Additionally, we encourage shippers to provide feedback and ratings for the service providers they work with, which helps us maintain a high level of quality and reliability.

Can I track my shipments and inventory through your platform?

Absolutely! Our platform provides real-time tracking and visibility for shipments and inventory stored in our partner warehouses. Shippers can monitor the progress of their shipments, view status updates, track inventory levels, and access relevant documentation. This feature ensures transparency and peace of mind throughout the entire logistics process, as well as facilitates proactive resolution and reporting of any exceptions.

What if I encounter any issues or have questions during the shipping or warehousing process?

We provide a secure communication platform between shippers and their respective logistics service providers for direct resolution and subsequent record keeping of any potential issues and discrepancies related to both shipping and/or warehousing operations.

Moreover, we have a dedicated customer support team available to assist you with any further queries you may have regarding both shipping and warehousing. You can reach out to us through various channels, such as phone, e-mail or our online support system. We are committed to providing prompt and reliable support to ensure a seamless logistics experience

How do I find a solution using FLOX?

As a customer you can use the FLOX Marketplace functionality to search for the most appropriate logistics provider using our filters and map. Once you’ve found the most appropriate provider, you can connect directly with them and discuss the specifics of your requirement, get pricing on a range of additional services and confirm a contract.

Is there a minimum requirement to use FLOX?

We are a B2B business and to use the platform you must have a registered company and email address. We do not offer logistics contracts aimed at individuals. There is no minimum size of enquiry but pricing will be more competitive for larger enquiries.

How do you calculate your commission?

We charge a percentage commission on each transaction facilitated through our platform, including both transport and warehousing services . The commission percentage varies based on factors such as the type of service, shipment size, storage duration, and value. Our commission structure is transparent and communicated upfront to all users.

Moreover, we reward all collaborating parties with a cash rebate for adherence to the pre-agreed service levels and co-shipment route schedule, as a bonus for their exact execution of an optimal plan. 

Is there a cost advantage to using FLOX?

By connecting with the largest database of logistics service providers and services you ensure you get the most competitive price for your particular enquiry. A significant proportion of our supply is empty capacity from retailers which are exclusive to FLOX and unavailable anywhere else.

FLOX also saves a huge amount of time, and time is money. To find a logistics service provider the process used to take on average six to twelve months to negotiate a contract, depending on the size of the solution. With FLOX we have examples of customers coming to us for the first time and actually starting operations in under 48 hours.

Do I have to sign a lease?

No. We allow customers to access warehousing and transport services on a flexible basis and without the long-term commitment or obligations created by leases. Our default legal contract is a service level agreement which can be in place for as long or as little time as needed.

Do you offer temperature controlled solutions?

We have ambient, chilled and frozen providers on FLOX as well as providers with the ability to control specific temperature ranges and temperature controlled transport if required. Our search functionality allows you to filter for temperature controlled solutions.

Do you offer specialist or accredited solutions?

We have providers on the marketplace for bulk products, hazardous products, bonded warehousing (dry and wet), pharmaceuticals and outdoor storage. A large number of our suppliers are accredited through organisations such as BRC, MHRA and other professional accreditation bodies.