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Website Terms of Use

Last updated: 17 July 2026.

Last updated: 17 July 2026. This version supersedes the version effective 29 April 2026.

Where this document sits. This is one of several documents that govern your use of FLOX. The full hierarchy, in order of precedence, is: (1) Platform Terms (Parts A–D); (2) Part E of the Platform Terms; (3) the specific Provider Services Agreement entered into for an Order, including the Pricing Schedule and Order Data; (4) the applicable Service Terms (Standard Conditions of Warehousing or Standard Conditions of Carriage). The Acceptable Use Policy is incorporated into the Platform Terms and the Website Terms of Use. The Privacy Policy and Cookie Policy operate alongside and govern personal-data processing.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

  1. What's in these terms?

    1. These terms explain the rules for using our website https://www.flox.is/ ("FLOX" or "our site").

  2. Who we are and how to contact us

    1. The FLOX site, the FLOX platform and the FLOX mobile application are operated by VCL Trading Europe Limited (“we”, “us” or “our”), a wholly owned subsidiary of Value Chain Lab Ltd. We are registered in England and Wales under company number 07784688 and our registered office is at Marlborough House, 298 Regents Park Road, London, United Kingdom, N3 2SZ. Our VAT number is GB288257261. The FLOX trade mark and the FLOX logo are owned by Value Chain Lab Ltd and used by us under licence. To contact us, please email info@flox.is for general enquiries or support@flox.is for account, security and abuse matters.
    2. The "FLOX Platform" refers to the marketplace platform which is available through our site. The FLOX Platform enables registered users to purchase from or sell to other users certain services ("Services").

  3. By using our site you accept these terms

    1. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

  4. There are other terms that may apply to you

    1. These terms of use refer to the following additional terms, which you are required to accept in order to register as a User and which will apply in addition to these terms in relation to your use of our site, or the FLOX Platform accessible through our site:
    2. These terms of use refer to and incorporate the following additional terms, which apply in addition to these terms in relation to your use of our site and the FLOX Platform:
      1. our Platform Terms, which set out the basis on which you register as a user of FLOX and the terms applicable to the use of our site by registered users and to the purchase of Provider Services through the FLOX Platform;
      2. our Acceptable Use Policy, which sets out the permitted and prohibited uses of our site and the FLOX Platform; you must comply with this Acceptable Use Policy at all times when using our site;
      3. our Privacy Policy, which explains how we and our parent company process personal data; and
      4. our Cookie Policy, which sets out information about cookies and similar technologies on our site.
    3. In the event of any conflict between these terms and the Platform Terms, once you have registered as a User, the Platform Terms shall apply.
    4. If you agree to sell or purchase services from another user using the FLOX Platform, you will be entering into a contract directly with that other user and the relevant set of terms and conditions which is applicable to each of the Services purchased will apply to each sale and the performance of the contracted services between the applicable users ("Service Terms").

  5. We may make changes to these terms

    1. We amend these terms and the other terms listed above, from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 17 July 2026.

  6. We may make changes to our site

    1. We may update and change our site from time to time to reflect changes to our Platform, the Services available and the applicable Service Terms, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

  7. We may suspend or withdraw our site

    1. We do not guarantee that our site, or any content displayed on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal, where appropriate.
    2. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  8. We may transfer this agreement to someone else

    1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

  9. You must keep your account details safe

    1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    2. We will assume that any activity on our site which is authorised by your password or other identification code, has been carried out by you.
    3. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
    4. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@flox.is

  10. How you may use material on our site

    1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. You may print off one copy, and may download extracts, of any page(s) from our site for your internal business purposes only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    3. Our status (and that of any identified contributors, such as our suppliers) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
    4. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    5. If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  11. No text or data mining, or web scraping

    1. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
      1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
      2. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
      3. Any text, data, algorithm or logic used by our site, or which it is possible to learn from the use of our site, for the purposes of training any machine learning, deep learning, artificial intelligence or similar tool, application or process.
    2. The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
    3. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

  12. Do not rely on information on our site

    1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
    2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

  13. User-generated content is not approved by us

    1. Our site may include information and materials uploaded by other users of our site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

  14. How to complain about content uploaded by other users

    1. If you wish to complain about content uploaded by other users, please email us at info@flox.is.

  15. Our responsibility for loss or damage suffered by you

    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    2. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
    3. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site.
    4. In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

  16. How we may use your personal information

    1. We will only use your personal information as set out in our Privacy Policy.

  17. Uploading content to our site

    1. Whenever you make use of a feature that allows you to upload any content or data to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
    2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
    3. The FLOX Platform Terms set out your and our obligations of confidentiality regarding any information or data you upload to our site, or which you receive as a result of using our site.
    4. With the exception of Master Data you provide for the purposes of registration as a User, any content or data you upload to our site prior to registration as a User will be considered non-confidential and non-proprietary. You grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
    5. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
    6. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
    7. You are solely responsible for securing and backing up your content.
    8. You must not upload any material that could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence.

  18. Rights you are giving us to use material you upload

    1. When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence for us, other users, partners or advertisers to use the content for their purposes or in accordance with the functionality of the site to expire when the user deletes the content from the site.

  19. AI functionality on this site

    Our site includes Holly, an AI-powered assistant, and may include other AI-enabled features. Holly is an automated system, not a human: it will tell you so at the start of each session, its answers are generated by artificial-intelligence models provided by third-party AI providers identified in our Privacy Policy, and they may be inaccurate or incomplete. Do not rely on Holly’s answers without verifying them, and do not submit confidential or personal information you do not need to share. Holly does not have access to platform account data; account-specific functionality requires login and is governed by the FLOX Platform Terms. Where content published on this site has been produced with AI assistance, it is reviewed under our editorial responsibility before publication.

  20. We are not responsible for viruses and you must not introduce them

    1. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
    2. You must not misuse our site by knowingly or negligently introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
    3. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  21. Rules about linking to our site

    1. You may link to the home page or blog page of our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    3. You must not establish a link to our site in any website that is not owned by you.
    4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
    5. We reserve the right to withdraw linking permission without notice.
    6. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
    7. If you wish to link to or make any use of content on our site other than that set out above, please contact info@flox.is

  22. Which country's laws apply to any disputes?

    1. These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.