Platform Terms

Last updated: 17 July 2026.

Last updated: 17 July 2026. This version supersedes the version effective 29 April 2026.

Where this document sits. This is one of several documents that govern your use of FLOX. The full hierarchy, in order of precedence, is: (1) Platform Terms (Parts A–D); (2) Part E of the Platform Terms; (3) the specific Provider Services Agreement entered into for an Order, including the Pricing Schedule and Order Data; (4) the applicable Service Terms (Standard Conditions of Warehousing or Standard Conditions of Carriage). The Acceptable Use Policy is incorporated into the Platform Terms and the Website Terms of Use. The Privacy Policy and Cookie Policy operate alongside and govern personal-data processing.

PART A – TERMS THAT APPLY TO ALL USERS

FLOX SERVICES and VCL TRADING EUROPE LIMITED as the FLOX PLATFORM OPERATOR
1. FLOX Services is an on-demand logistics services orchestration platform that introduces Service Recipients who need logistics, warehousing or other associated services to Providers of those services (“FLOX”). FLOX is hosted on www.FLOX.is and operates as an online marketplace by VCL Trading Europe Limited (“VCL”). The reference in these Terms to “we”, “us”, “ours” is a reference to VCL.
  IMPORTANT: Please note that the FLOX Services are intended strictly for use in a business context only. See clause 3.v for further details. Consumer use is not permitted.
2. FLOX is VCL’s platform where Providers sell Provider Services to Service Recipients. Providers may promote, advertise, offer and contract for the sale of Provider Services and supply services to Service Recipients on the FLOX Platform.
3. FLOX is an intermediary platform with functionality which allows Providers to contract directly with Service Recipients. Through its operation of the FLOX Platform VCL as an independent provider of marketplace services facilitates the communication between the Providers and Service Recipients, and provides FLOX software solution for the negotiation of the price of the Providers’ services, the submission of Orders by Service Recipients, the acceptance of such Orders by the relevant Provider(s) and the entry into the resulting Provider Services Agreement (incorporating the relevant Service Terms) between the Service Recipient and Provider(s).
4. Whilst VCL may on occasion provide ancillary services for the fulfilment of the Provider Services Agreement, VCL does not in any circumstances act as the agent or representative of either the Service Recipient or the Provider in relation to the delivery of any Provider Services. VCL does not have any access to any Provider Services advertised by Providers and VCL has no involvement in the performance of the contract between Service Recipients and Providers.
5. FLOX's services are as described and accessible at the Site and at any other websites through which VCL makes the FLOX Services available.
6. To contact VCL, including making any comments or complaints regarding the FLOX Services, please write to VCL by email at: support@FLOX.is
DEFINITIONS AND INTERPRETATION
1. The definitions and interpretations in Part D apply in these Terms.
ABOUT THESE TERMS
1. These terms and conditions (the “Terms”) set out the basis on which VCL provides the FLOX Services to you (whether you are acting as a Service Recipient or as a Provider) and are split into five Parts:
  1. Part A applies to both Service Recipients and Providers, at all times;
  2. Part B additionally applies when you are using the Platform as a Service Recipient;
  3. Part C additionally applies when you are using the Platform as a Provider;
  4. Part D applies to all parties and contains definitions used throughout these Terms;
  5. Part E applies to both Service Recipients and Providers when an Order is placed and/or a Provider Services Agreement (or Add-On Services Agreement) is entered into between them.
  Please read these Terms carefully before using the FLOX Services.
2. By using the FLOX Services, you agree to be bound by these Terms, which shall apply to the exclusion of all other terms and conditions (including any terms or conditions which you may purport to apply under any quotation, offer, acknowledgement, correspondence, or any other document issued by you). VCL recommends that you print a copy of these Terms for future reference.
3. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and to enter into contracts with Providers and Service Recipients (as applicable) on behalf of such company or other legal entity. In such circumstances, the words “you” and “your” in these Terms will refer and apply to that company or other legal entity.
4. If you do not agree to these Terms, you must immediately cease using the FLOX Services and not provide or receive Provider Services.
5. The FLOX Services are intended for use in a business context only and you must exercise the rights granted to you hereunder only for your internal business purposes. Accordingly: (a) only businesses may register for and use the FLOX Services, and use by individuals for domestic, household or private purposes or otherwise as a consumer is not permitted; (b) Provider Services may be procured through the Platform only by or for a Service Recipient acting in the course of business, and no consumer may be a counterparty to any Provider Services Agreement or Add-On Services Agreement; and (c) for the avoidance of doubt, the delivery of Goods to a consumer as consignee, and the storage or handling of Goods intended for onward supply to consumers, in each case on behalf of a Service Recipient acting in the course of business, is not consumer use and is permitted. As the FLOX Services are provided to business users for the supply of services to other businesses, Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services (as it forms part of the law of England and Wales by virtue of section 3 of the European Union (Withdrawal) Act 2018) does not apply to these Terms.
6. Wherever you use FLOX Services from, you agree that you will only use the FLOX Services and the Site in a manner consistent with these Terms and any and all applicable local, national and international laws and regulations. To the extent that your use of the FLOX Services is not legal in your territory, you may not use the FLOX Services or the Site.
7. The relevant Provider and the Recipient are responsible for bearing any expenses incurred in relation to their use of the FLOX Services and in relation to any Provider Services Agreement entered into pursuant to them. These expenses shall include the payment of tax, customs or duties (including for the export and import of goods) and you hereby indemnify VCL against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by VCL arising out of or in connection with any claim made against VCL in respect of your failure to comply with any statutory, administrative, taxation, customs or other obligation or requirement concerning the payment of tax, customs or duties relating to a Provider Services Agreement.
8. You are responsible for making all arrangements necessary for you to have access to the FLOX Services, and you shall solely bear any expenses incurred in making such arrangements.
9. These Terms incorporate the following additional terms, which also apply to your use of VCL’s Site and the FLOX Services:
  1. VCL’s Website Terms of Use, which sets out information about your registration and use of the Platform;
  2. VCL’s Acceptable Use Policy, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with this Acceptable Use Policy at all times;
  3. VCL’s Privacy Policy;
  4. VCL’s Cookie Policy, which sets out information about the cookies on VCL’s Site; and
  5. the Service Terms. The relevant set (or sets) of Service Terms which apply to the Provider Services which are the subject of an Order will be incorporated into each Order and the resulting Provider Services Agreement which will be entered into between the Provider and Service Recipient in respect of that Order in accordance with the provisions of Part E of these Terms.
10. In the event of any conflict between any provision in any of the Parts of these Terms, the Service Terms, or a Provider Services Agreement or Add-On Services Agreement, the conflict shall be resolved in the following order of precedence (the highest priority listed first):
  - Parts A to D of these Terms;
  - Part E of these Terms;
  - the Provider Services Agreement or Add-On Services Agreement, incorporating the Order Data; and
  - the applicable Service Terms.
11. Where a sale and purchase of Provider Services between a Service Recipient and Provider is made using the Platform, a Provider Services Agreement will be entered into between the relevant Provider and the Service Recipient in accordance with these Terms. The Provider Services Agreement will incorporate the set of Service Terms which is applicable to the particular Provider Services which are the subject of that Provider Services Agreement, as specified by the Platform and recorded in the Pricing Schedule (and more than one set of Services Terms may be applicable, as the case may be) in accordance with Part E of these Terms. VCL is not a party to the Provider Services Agreement and has no rights under a Provider Services Agreement, save in respect of its right to recover any FLOX Fees.
12. Each separate Provider Services Agreement shall be entered into as a standalone contract by both the Service Recipient and Provider accepting the Provider Services Agreement by clicking on the “accept” button on the Platform. The Platform will retain a time stamp confirming which user accepted the Provider Services Agreement, along with that user’s sign off rights. Once you become a registered user of the FLOX Services, you are able to view a history of the Provider Services Agreements you have entered into (including the applicable Pricing Schedules) in your Account.
13. VCL licence you to use the Platform and to receive and use the FLOX Services, as permitted in these Terms.
HOW TO BECOME A REGISTERED USER
1. Your use of the FLOX Services may be as a Service Recipient, a Provider or both. The same user Account may be used by you for both roles. Registration on the Platform provides you with an Account and by registering for an Account you agree to be bound by these Terms.
  IMPORTANT: Only business users may register for and use the FLOX Services. Clause 3.5 applies. Use by consumers or for non-business purposes is strictly prohibited.
2. You can apply to become a registered user for FLOX Services here https://app.FLOX.is/register. During the application process:
  1. You warrant that you will provide VCL with complete and accurate information, including an irrevocable licence to all necessary Master Data required by VCL from time to time;
  2. You and VCL agree to only use and disclose the other’s confidential information as necessary for making and considering your application, and thereafter for the operation and use of the Platform; and
  3. Insofar as you have access to the Platform or VCL’s systems you agree to comply with all restrictions notified to you by VCL from time to time in relation to your use of the Platform and VCL’s systems.
3. The agreement between you and VCL governed by these Terms will come into force when VCL accepts your application. Acceptance of your application will be notified to you by email to the email address provided in the Master Data for your application.
4. Fake Accounts are not permitted.
5. Once your application for registration as a user of the Platform has been accepted by VCL and your Account has been created, you will be a registered user of the FLOX Services unless your Account is terminated in accordance with these Terms. Your Account must have an Account Administrator and you warrant that the number of Authorised Users will not exceed the number of permitted Authorised Users based upon your service tier. For more information on the number of Authorised Users permitted for each service tier, please visit https://www.FLOX.is/shippers-pricing or https://www.FLOX.is/logistics-service-providers-pricing.
6. You must, and you must ensure that each Account Administrator, treats any Account log-in details, user identification codes, passwords, or any other information used as part of VCL’s security procedures, as strictly confidential. You must not, and you must ensure that no Account Administrator, discloses it to any third party or authorise others to use your Account. You may not transfer your user Account to any other person or entity.
7. You should ensure that you exit from your Account at the end of each session. If you know or suspect that anyone other than you have obtained your user identification code or password and/or has accessed your Account, you must immediately notify VCL in writing by sending an email to support@FLOX.is.
8. VCL reserves the right to suspend or disable any Account, identification code or password, whether chosen by you or allocated by VCL, at any time if, in VCL’s reasonable opinion, you have failed to comply with any of the provisions of these Terms.
ACCEPTABLE USE OF THE PLATFORM
1. VCL requires Service Recipients and Providers to adopt the highest standards of conduct and performance in the use of the Platform and the provision and receipt of Provider Services. Accordingly, VCL requires all FLOX Service users to abide by VCL’s Acceptable Use Policy, the terms of which are incorporated into these Terms.
2. Please note that the provisions of the Acceptable Use Policy and this clause 5 apply not only in relation to the use of the Platform, but also in relation to the submission of any information about a user for the purposes of registration, any Master Data, any Order and the provision and receipt of Provider Services.
3. If you breach any of the provisions of the Acceptable Use Policy, or if VCL reasonably suspects that you have done so, your licence to access and use the Site or receive the FLOX Service will cease immediately. VCL may report any such breach to the relevant law enforcement authorities without further notice to you and VCL will co-operate with those authorities by disclosing your identity to them.
SERVICE RECIPIENT MATCH
1. In order to utilise the Platform, a Service Recipient may create a request (“Request”) for the desired Provider Services using the search filter functionality offered on the Site.
2. Once a Service Recipient and Providers meeting the Service Recipient’s Request are matched, the Service Recipient may submit an Order to the Platform for a Provider’s Provider Services to the extent they are matched to the Request. Once the Order is accepted by the Provider, a Provider Services Agreement will be automatically generated in accordance with clause 8. Alternatively, the Service Recipient may use the Information Exchange Interface in accordance with clause 7 for the purposes of negotiating the Rates and Scope of the Provider Services with the intention of submitting an Order and formalising and entering into a Provider Services Agreement
INFORMATION EXCHANGE INTERFACE
1. The Information Exchange Interface is a function of the FLOX Service made available to Service Recipients and Providers which allows Service Recipients to communicate with Providers following a Service Recipient Match.
2. VCL reserves the right to monitor, record, maintain, access, and review all interactions that take place on the Information Exchange Interface and to use, and to disclose such records in accordance with VCL’s Privacy Policy, as necessary to satisfy any applicable laws, regulations, court orders or other government requests. You must not input or otherwise distribute on the Information Exchange Interface any special category personal data (as defined in Article 9 of the UK GDPR) or any personal data beyond the business contact details reasonably necessary for the negotiation and performance of an Order.
3. No statements made in the Information Exchange Interface shall be capable of creating any legally binding obligation upon VCL and VCL shall not be responsible for any content or data created or posted on the Information Exchange Interface.
4. You are permitted to use the Information Exchange Interface solely to discuss Requests and Provider Services with the intention of considering, and placing an Order, and you shall not use the Information Exchange Interface for any other purpose. You agree that you shall not submit any offer which is capable of acceptance via the Information Exchange Interface, and any agreement reached pursuant to the Information Exchange Interface shall form the basis of additional terms to be incorporated into a Provider Service Agreement between the Service Recipient and Provider only if, as and when such a Provider Service Agreement is entered into using the Platform and only to the extent such terms do not contradict these Terms or any applicable Service Terms.
5. The Information Exchange Interface may be unavailable from time to time, including maintenance purposes, and VCL makes no guarantee or assurance that the Information Exchange Interface will be available, and VCL shall not be responsible for any errors, interruptions, deletions, or delays that you experience using the Information Exchange Interface.
6. VCL’s Acceptable Use Policy applies to each Contribution, and to any interactive services associated with it. VCL’s Acceptable Use Policy must be complied with in spirit as well as to the letter, and apply to each part of any Contribution as well as to its whole.
7. Failure to comply with VCL’s Acceptable Use Policy constitutes a material breach of these Terms and may (amongst other remedies) result in VCL’s suspension or withdrawal of your right to use the Site, termination of these Terms, VCL’s taking legal action against you and/or disclosure of such information to law enforcement authorities as VCL determine is necessary or as required by law.
8. VCL reserves the right to suspend or remove the Information Exchange Interface from the Site without notice and for any, or no, reason. VCL also reserve the right to terminate your access to the Information Exchange Interface at any time without notice and for any, or no, reason.
9. If you have any concerns or complaints or want to report an issue related to the Information Exchange Interface please contact VCL by email at: support@FLOX.is.
PROVIDER SERVICES AGREEMENT
1. In order to procure Provider Services, a Service Recipient will issue an Order to the Provider by confirming via the Platform that it wishes to place an Order for the selected Provider Services with the selected Provider. The Platform facilitates the issuing an Order submitted on the Platform by the Service Recipient, and the acceptance of such Order by the selected Provider. After an Order is placed, the Platform will generate an email to the Service Recipient requesting the Order and to the relevant Provider to notify both parties that the Order has been submitted. The Service Recipient may be required to pay a Deposit, in accordance with clause 10, as notified by the Platform. Acknowledgement that an Order has been placed does not mean that the Order has been accepted by the Provider.
2. Sometimes Orders may be rejected. For example, if the Order is mistakenly submitted and processed where a pricing error is obvious and unmistakeable and could reasonably have been recognised by the Service Recipient as a mispricing. VCL reserves the right to cancel all Orders which are mistakenly accepted.
3. Once an Order has been accepted by a Provider, the Service Recipient and the Provider will be deemed to have entered into a binding Provider Services Agreement. Each Provider Services Agreement shall constitute a separate agreement between the Service Recipient and the Provider as contracting parties for the Scope of the particular Provider Services, at the Rates and on the basis of the Order Data and the applicable Service Terms which are specified by the Platform and confirmed in the Pricing Schedule for the applicable Order.
4. The Service Terms, Scope, Rates and other Order Data applicable to the Provider Services contained in that Order shall be deemed to be incorporated into the Provider Services Agreement (in accordance with and as amended by Part E of these Terms) and, (except where such terms or conditions contradict the Service Terms) any additional or supplemental terms or conditions agreed between the Service Recipient and Provider pursuant to the Information Exchange Interface.
5. When a Provider Services Agreement has been entered into between the Service Recipient and Provider, an email notification shall be sent by the Platform to each of the parties, and a copy of the Provider Services Agreement, including the applicable Service Terms, Scope, Rates and other Order Data a transcript of any Contributions to the Information Exchange Interface shall be summarised in a Pricing Schedule, which shall be made available to the Service Recipient and Provider at the relevant section of the Platform within their Account. Such documentation shall be available for download by the parties to it, but no hard copies will be provided by the Platform, and no electronic copies shall be sent by email.
6. Each of the Service Recipient and Provider agree to ratify as legally binding obligations, any solution achieved through their respective interactions with the Platform, including the entry into the applicable Provider Services Agreement.
7. Cancellation and termination of Provider Services by the Service Recipient must be dealt with in accordance with the relevant Provider Services Agreement and/or Add-On Services Agreement (including the applicable Service Terms as amended by and in accordance with Part E of these Terms).
8. Where a Provider Services Agreement and/or Add-On Services Agreement is specified to run for a fixed term, in the event that the Service Recipient continues to use the Provider Services, the Provider Services Agreement and/or Add-On Services Agreement shall automatically continue at the end of the fixed term, and may be terminated by either party giving to the other 30 days’ notice. Without prejudice to its other rights, the Provider shall be entitled to review and update the Rates with effect from each anniversary of the Provider Services Agreement and Add-On Services Agreement (as applicable), by giving the Service Recipient no less than 30 days’ notice through the functionality on the Platform.
ADD-ON SERVICES
1. In the event a Service Recipient and Provider agree the provision of Add-On Services (via the Information Exchange Interface or functionality of the Platform provided for such purpose (such as via an API from external third-party platforms)), including, but not limited to, picking, packing, labelling and other fulfilment services as permitted by VCL from time to time:
  1. the Service Recipient and Provider must formalise the terms of such Add-On Services in an Add-On Services Agreement;
  2. such Add-On Services shall constitute Provider Services and the payment of the FLOX Fees shall additionally apply in relation to such Add-On Services; and
  3. these Terms shall apply irrespective of whether the Service Recipient and the Provider agree the provision of the Add-On Services using the Site.
2. FLOX Platform may facilitate the placement of a request by a Service Recipient, and the acceptance of the request by a Provider, for the provision of Add-On Services. If such a request is agreed an Add-On Services Agreement shall be deemed to have been entered into between Service Recipient and Provider for the relevant Add-On Services, and the applicable Service Terms shall be deemed to be incorporated in to the Add-On Services Agreement (in accordance with and as amended by Part E of these Terms), including terms agreed between them in Contributions to the Information Exchange Interface, to the extent they do not conflict with such Service Terms.
3. Each of the Service Recipient and Provider agree to ratify any acts carried out through the Platforms algorithm, including the entry into the applicable Add-On Services Agreement.
4. From time to time, VCL may:
  1. modify the FLOX Services and the Platform by issuing updates; and
  2. make new features, functionality, applications or tools available in respect of the FLOX Services and the Platform, whose use may be subject to your acceptance of further terms and conditions.
    (“Enhanced Functionality”).
5. VCL shall give notify you of any Enhanced Functionality that becomes available. Any Enhanced Functionality may be outside of your service tier and may be subject to the payment of an additional FLOX Fee.
INVOICING AND PAYMENTS FOR PROVIDER SERVICES
1. The Invoicing Frequency, Payment Period, and Distribution Period applicable to each Service Recipient or Provider shall be specified by the Platform during the Authorised User and Account registration process and confirmed in the Pricing Schedule for the applicable Order, and may be varied by VCL at its discretion at any time by notice to you.
2. Upon entry into a Provider Services Agreement, the Platform will facilitate the generation of the Pricing Schedule, which will specify the applicable Rates and amount of the Deposit required to be paid by the Service Recipient to the Provider. The Service Recipient shall then pay the Deposit, using the applicable payment functionality of the Platform prior to receiving any of the Provider Services. Payment of the Deposit shall be a condition precedent to the Provider’s obligation to perform the Provider Services Agreement, and in the event that such Deposit is not paid, the Provider may, through the use of the Platform’s functionality, terminate such Provider Services Agreement (in part or in full). The Deposit paid by the Service Recipient shall not be refundable, save where these Terms or the applicable Service Terms expressly provide for its reimbursement, and shall be used in part payment of the Final Invoice payable by the Service Recipient, in accordance with clause 10.iii.
3. Upon completion of the Provider Service, FLOX Platform will facilitate the generation of a proforma invoice as follows (a “Proforma Invoice”):
  1. in accordance with the actual Provider Services delivered over the invoice period, the applicable Rates specified in the Provider Service Agreement shall apply, together with the FLOX Fee;
  2. the Proforma Invoice is submitted to the Provider through the Platform for the Provider to confirm the details are correct, or to amend the details if any details are incorrect;
  3. upon confirmation by Provider, the finalised Proforma Invoice for the period with details for the Provider Services provided and the amount due (a “Final Invoice") shall be submitted to the Service Recipient;
  4. in the event either party disputes the Final Invoice, the party disputing the invoice shall notify the other party by submitting details of the dispute using the applicable functionality of the Platform, within 10 (ten) days of the date of the Final Invoice, specifying the amount and nature of the dispute;
  5. the parties shall promptly attempt to resolve the dispute through good faith negotiations, and shall notify VCL promptly of the outcome of such negotiations via the Platform. If the parties are unable to resolve the dispute within 30 days of the initial notification, either party may initiate a dispute resolution procedure as set out in the applicable Service Terms.
  6. subject to clause 10.ix, the parties shall continue to perform their respective obligations under the Provider Services Agreement during the pendency of any dispute resolution process, unless and until the outcome of the dispute is determined by mutual agreement of the parties or by a final decision of a Court (or such other dispute resolution procedure as may be applicable);
4. Payments are processed as follows:
  1. VCL shall collect (as agent for the Provider), the Deposit and the balance of Final Invoice amounts due from the Service Recipient;
  2. the Service Recipient shall pay the Deposit and balance of Final Invoice amounts due to VCL (as agent of the Provider) using the applicable functionality of the Platform, within the Payment Period following the date of the Final Invoice;
  3. VCL may deduct the FLOX Fee (together with any VAT thereon) from any payments received from the Service Recipient, including the Deposit; and
  4. subject always to clause 10.iv, the Collaboration Gain shall be calculated on transaction-by-transaction basis, once all related Provider Service Agreements have been fully performed (or the time for performance has passed) and distributed within the subsequent payment cycle of VCL. VCL’s determination as to allocation shall be final, as notified by VCL to the relevant Authorised Users. Details of the Collaboration Gain calculation principles are set out on https://www.flox.is/collaboration-gain-sharing; and
  5. the remainder shall be distributed by VCL to the Provider, within the Distribution Period after payment of the Final Invoice has been collected by VCL in full in accordance with clause 10.iv.
5. VCL shall not be liable for making any payment to the Provider unless and until payment of the Final Invoice has been collected by VCL in full, and the FLOX Fees have been settled in full, in each case in accordance with clause 10.iv, save that where a Qualifying Dispute exists VCL shall distribute the Undisputed Sum collected (less the FLOX Fee, and any VAT thereon, attributable to it) within the normal Distribution Period, and this clause 10.v applies only to the Disputed Sum.
6. The Final Invoice shall be exclusive of all applicable VAT (or other sales tax) duties, levies and taxes, which shall be payable by the Service Recipient in addition, calculated at the appropriate rate and subject to receipt of a valid VAT invoice.
7. The Service Recipient will pay Demurrage at the rate specified in the Provider Services Agreement (including the applicable Service Terms) or, if not so specified as agreed with the Provider, if the vehicle used by or on behalf of the Provider to deliver the Goods is delayed for more than 30 minutes beyond the time reasonably needed for loading or unloading and demurrage and storage charges if delivery is refused.
8. Invoices must always contain or refer to the relevant Route and Despatch Service documents for the period.
9. ix. Disputed Sum Limitation and Dispute Standstill
  (a) Scope. This clause 10.ix applies to: (i) any lien or right of retention exercisable by a Provider over Goods under the Standard Conditions of Warehousing Services; and (ii) VCL’s lien under clause 11.v, in respect of a Qualifying Dispute concerning a Final Invoice only. It does not apply to, or modify, the Carrier’s lien under the Standard Conditions of Carriage, and it does not limit VCL’s lien or any other right of VCL in respect of any sum or claim other than a Qualifying Dispute concerning a Final Invoice (including any sum claimed under clause 3.vii or clauses 12 or 13).
  (b) Qualifying Dispute. A “Qualifying Dispute” arises where the Service Recipient: (i) disputes all or part of a Final Invoice by notice given under clause 10.iii.4 within 10 (ten) days of the date of the Final Invoice; (ii) specifies in that notice the amount disputed (the “Disputed Sum”) and reasonable particulars of the grounds of dispute for each element disputed; and (iii) pays the Undisputed Sum (if any) in full and cleared funds by the due date for the Final Invoice. A notice which is late or unparticularised does not create a Qualifying Dispute, and nothing in this clause 10.ix affects the Service Recipient’s obligation to pay, or any party’s right to enforce, the Undisputed Sum, which remains payable in full.
  (c) Proportionate retention. Where a Qualifying Dispute exists, the relevant lien is limited, from the date the conditions in paragraph (b) are satisfied, to Retention Units of Goods with an aggregate value of up to 150% of the Disputed Sum, rounded up to the nearest whole Retention Unit (the “Retained Goods”). The Provider shall select the Retained Goods acting reasonably and shall release the balance of the Goods, and shall not restrict access to that balance, within 5 (five) Business Days of that date. For this purpose the value of Goods is the value recorded for them on the Platform or, where no value is recorded, the value stated in the Service Recipient’s most recent stock or Goods declaration made through the Platform or, failing both, the Provider’s reasonable estimate of their market value notified through the Platform.
  (d) Standstill. During the Dispute Standstill Period the Provider and VCL: (i) may continue to retain the Retained Goods; (ii) shall not sell, dispose of or destroy the Retained Goods or take any step towards doing so; and (iii) shall not restrict the Service Recipient’s access to, or the release of, Goods other than the Retained Goods.
  (e) Duration. The “Dispute Standstill Period” runs from the date the conditions in paragraph (b) are satisfied until the earlier of: (i) the conclusion or abandonment of the dispute resolution process conducted under clauses 10.iii.4 to 10.iii.6 and, where applicable, clause 24 (Dispute Resolution) of Part A; and (ii) the expiry of 30 (thirty) Business Days, save that where a mediation has been commenced under clause 24 of Part A within that period, the Dispute Standstill Period continues until the earlier of the conclusion of that mediation and 60 (sixty) Business Days in total; or such longer period as the parties agree in writing through the Platform.
  (f) Revival. If the Dispute Standstill Period ends without resolution and the Disputed Sum (or any part of it determined to be payable) remains unpaid, the rights limited or suspended by this clause 10.ix revive in full, subject to any notice mechanics applying to their exercise (including clause 6.2 of the Standard Conditions of Warehousing Services, notice under which may be given, and time under which may run, during the Dispute Standstill Period).
  (g) Interest and charges continue. Contractual interest continues to accrue on the Disputed Sum, and storage, handling and Demurrage charges continue to accrue in respect of the Retained Goods, throughout the Dispute Standstill Period, subject to paragraph (j).
  (h) Perishable or hazardous Retained Goods. If any Retained Goods are perishable or pose a risk to health, safety or the environment, the Provider may deal with them at any time in accordance with the applicable Service Terms notwithstanding this clause 10.ix. In that case the Provider shall hold the net proceeds of any sale in place of those Goods, the relevant lien attaches to those proceeds to the same extent as it attached to the Goods, and this clause 10.ix applies to the proceeds accordingly.
  (i) Bad faith. If it is determined through the dispute resolution process that a dispute was not raised in good faith, or the Service Recipient fails to engage in that process with reasonable diligence, this clause 10.ix ceases to apply, the rights limited or suspended by it revive in full, and the Service Recipient shall bear the additional storage, handling and other costs reasonably incurred as a result of its operation.
  (j) Outcome. On resolution of a Qualifying Dispute: (i) to the extent resolved in the Service Recipient’s favour, the Provider shall release the relevant Retained Goods within 5 (five) Business Days, no interest is payable on the amount resolved in the Service Recipient’s favour and no storage, handling or Demurrage charges are payable in respect of the Retained Goods for the Dispute Standstill Period; and (ii) to the extent resolved in favour of the Provider or VCL, the relevant amount, together with accrued interest and accrued storage, handling and Demurrage charges, is immediately due and payable, failing which the rights limited or suspended by this clause 10.ix revive in full in respect of the Retained Goods.
  (k) Precedence. This clause 10.ix prevails over any conflicting provision of the Service Terms and applies to every Provider Services Agreement.
INVOICING AND PAYMENTS FOR THE FLOX FEE
1. The applicable fees payable to VCL in respect of the provision of the FLOX Services are set out on the Site, including details of subscription tiers, and the commission rates applicable to Provider Services, and may be updated by VCL from time to time. Commission is calculated on the basis of the fees payable by the Service Recipient to the Provider pursuant to a Provider Services Agreement and any Add-On Services Agreement, and calculated in accordance with the pricing structures set out at https://www.FLOX.is/shippers-pricing and https://www.FLOX.is/logistics-service-providers-pricing (“FLOX Fee”).
2. Where applicable to the subscription tier for your Account, subscription fees will become due and payable on the first day of each subscription period.
3. The FLOX Fee will become due and payable to VCL on the same day that the Provider Services Agreement is entered into.
4. VCL shall be entitled to set off against the sums paid or payable by the Service Recipient pursuant to any Final Invoice (including the Deposit), any sums paid or payable by the Provider to VCL (including any FLOX Fees), together with any applicable VAT thereon.
5. VCL shall have a general and particular lien on the Goods (and any associated documentation or records) as security for payment of all sums (whether due or not) claimed by VCL from, or actually or prospectively payable to VCL by, the Service Recipient on any account (relating to the Goods or not), or otherwise claimed in respect of the Goods or other property of any person with a legitimate interest in the Goods. Where a lien applies to sums payable to or claimed by VCL, it shall continue to apply to Goods to cover those sums notwithstanding any transfer of ownership of Goods, or change of customer. Storage or Demurrage shall be charged for any goods detained under lien or where VCL is required by any competent authority to retain them, at the applicable rate pursuant to the Provider Services Agreement. VCL’s lien under this clause 11.v is subject to clause 10.ix in respect of a Qualifying Dispute concerning a Final Invoice only, and is not limited in respect of any other sum or claim.
NON-CIRCUMVENTION
1. In order to protect the legitimate business interests of VCL, you covenant with VCL that you shall not (except with the prior written consent of VCL) solicit or entice away (or attempt to solicit or entice away) business or custom away from the Platform (or the FLOX Service) resulting in the effect that VCL would not be entitled to or receive all or any portion of the FLOX Fee that would otherwise be due to VCL if the Provider Services Agreement was otherwise completed on the Platform in accordance with these Terms.
2. In particular, you warrant that you will not:
  1. engage in any action on the Platform designed to complete or facilitate a transaction away from the Platform;
  2. refer to or promote external websites that facilitate sales away from the Platform; or
  3. use contact information obtained on the Platform to purchase, offer or sell any Provider Services away from the Platform.
“FAIR PLAY” PROVISIONS
1. You acknowledge that the FLOX Services provide a platform introducing you to Service Recipients or Providers (as applicable) and allowing you to make contact and engage with such Service Recipients or Providers (as applicable) for the provision or receipt of Provider Services.
2. Accordingly, whether you are a Service Recipient or a Provider, you agree not to take any steps that have the aim or effect of avoiding, or reducing the amount of the FLOX Fees that would be paid to VCL had those steps not been taken. These steps include (but are not limited to) the following:
  1. using the Site to identify or make contact with a prospective Service Recipient or Provider and subsequently contacting and dealing with that Service Recipient or Provider for the provision or receipt of services (including Add-On Services) directly, through a third party or otherwise than through use of the Platform; or
  2. being involved in the provision or receipt of Provider Services to a Service Recipient or from a Provider (as applicable) using the Site and subsequently providing or receiving services (including Add-On Services) to the same or a related Service Recipient or from the same or a related Provider (as applicable) directly, through a third party or otherwise than through use of the Site.
3. In addition, you agree to act reasonably and in good faith in relation to the provision or receipt of Provider Services. This includes (but is not limited to) the Request process, and you also agree to operate within the letter and the spirit of any Provider Service Agreements and Add-On Services Agreements. This includes (without limitation) not taking any actions that are intended to gain an unfair advantage over another Service Recipient or Provider, such as effecting significant and/or sudden price increases (in the case of a Provider), knowingly giving inaccurate information in a Request (in the case of a Service Recipient) or manipulating, editing or amending any invoices with the resulting effect of avoiding, or reducing the amount of the FLOX Fees.
4. In addition to VCL’s rights under clauses 20.iv and 20.v, you will on first demand fully, irrevocably, and unconditionally indemnify VCL and keep VCL fully, irrevocably, and unconditionally indemnified from and against any breach by you of clauses 13.ii and 13.iii in respect of any FLOX Fees which would have otherwise been due to VCL and VCL’s reasonably incurred legal costs. For these purposes, the applicable FLOX Fees shall, unless VCL determines otherwise, be based on the pricing information that the relevant Provider has provided to VCL pursuant to clause 10.ii and calculated in accordance with clause 11.i.
DATA PROTECTION
1. VCL and you (whether as a Provider or Service Recipient) are each independent data controllers (as defined in Article 4(7)) of the UK GDPR) of the Personal Data provided or made available in connection with your use of the Platform. Each party shall at all times comply with its respective obligations under the Data Protection Laws in connection with the Personal Data provided or made available through its use of the Platform. This clause 14.i is in addition to, and does not relieve, remove, or replace, any party’s obligations or rights under the Data Protection Laws.
2. You, whether as the Provider or Service Recipient, shall, in respect of any Personal Data shared between the Provider and Service Recipient (the “Shared Personal Data”):
  1. ensure that you have all necessary notices and consents and lawful bases in place to enable lawful transfer of the shared Personal Data to the Permitted Recipients for the performance of the Provider Services Agreement (and any Add-On Services Agreement) and that nothing in your privacy policy or legal obligations before the data subjects restricts or hinders the legal and proper operation of the Platform by VCL;
  2. give full information to any data subject whose personal data may be processed through your use of the Platform of the nature of such processing;
  3. not disclose or allow access to the Shared Personal Data to anyone other than the Permitted Recipients;
  4. ensure that all Permitted Recipients are subject to written contractual obligations concerning the Shared Personal Data (including obligations of confidentiality);
  5. ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, and provide reasonable information evidencing those measures on request;
  6. not transfer any personal data received from the party disclosing it outside the UK or the EEA unless the transferor ensures that
    1. the transfer is to a country approved under the applicable Data Protection Laws as providing adequate protection; or
    2. there are appropriate safeguards or binding corporate rules in place pursuant to the applicable Data Protection Laws; or
    3. the transferor otherwise complies with its obligations under the applicable Data Protection Laws by providing an adequate level of protection to any personal data that is transferred; or (iv) one of the derogations for specific situations in the applicable Data Protection Legislation applies to the transfer.
INSURANCE AND ALLOCATION OF INSURABLE RISK
1. Each user insures itself. Each user (Service Recipient and Provider) is responsible for taking out and maintaining its own insurance policies appropriate to its role on the FLOX Platform, the value of the Goods it owns or handles, and the liabilities it may incur under any Provider Services Agreement or Add-On Services Agreement. The minimum cover required from a Provider is set out in the applicable Service Terms.
2. VCL is not your insurer. VCL Trading Europe Limited is a technology-enabled intermediary. Neither VCL Trading Europe Limited nor Value Chain Lab Ltd insures Goods, provides goods-in-transit, warehousekeeper’s, marine, cargo, public liability or any other insurance for the benefit of users, or is a party to any insurance contract that a user may purchase from a third party. Any insurance solution offered through the FLOX Platform is provided by an independent third-party insurer and is subject to that insurer’s policy terms; VCL acts as introducer only and not as an insurance intermediary unless expressly authorised by the Financial Conduct Authority.
3. No FLOX liability for the other party’s commitments. Neither VCL Trading Europe Limited nor Value Chain Lab Ltd shall be liable for the performance, non-performance, default, insolvency, error or omission of any Service Recipient or Provider in relation to any Provider Services Agreement, Add-On Services Agreement, Goods or insurance policy. Each user agrees that any claim in respect of such matters lies against the relevant Service Recipient or Provider and not against VCL Trading Europe Limited or Value Chain Lab Ltd.
4. Mutual waiver of recourse on FLOX. Each user (acting as a Service Recipient and as a Provider) waives any right of recourse it may have against VCL Trading Europe Limited, against Value Chain Lab Ltd, and against the FLOX Platform in respect of any loss or damage to the extent that it is covered, or would have been covered had the user maintained the insurance required of it, under these Terms or the applicable Service Terms. Each user shall use reasonable endeavours to procure that its insurers waive any corresponding right of subrogation. Failure to obtain such a waiver is not a breach of these Terms, but as between the user and each of VCL Trading Europe Limited and Value Chain Lab Ltd this waiver applies regardless of the position of the user’s insurers, and the user is responsible for any subrogated claim its insurers nonetheless bring. This waiver does not limit any liability of VCL or Value Chain Lab Ltd that cannot lawfully be excluded.
5. Evidence on request. Each user shall provide VCL, on reasonable request and within ten Business Days, with a current certificate evidencing the insurance required of it under these Terms or any Service Terms.
6. Survival. This clause 15 survives termination of these Terms.
INTELLECTUAL PROPERTY RIGHTS
1. All right, title and interest in and to all Intellectual Property Rights subsisting in or arising out of or in connection with the Site and the provision of the FLOX Services, including the Platform, all VCL Technology, and the Mobile App shall be owned by and remain exclusively the property of VCL or its licensors (as applicable). No Provider or Service Recipient shall have any rights therein, save for the rights and licences expressly granted by VCL in these Terms.
2. You are under no obligation to provide feedback, improvements, or other suggestions (“Feedback”) that might improve the Site or the FLOX Service. However, if you do so, you acknowledge that VCL is free to use such Feedback in any way and that VCL shall own any and all Intellectual Property Rights subsisting in or arising in relation to such Feedback as it may be incorporated into the Site or the FLOX Service. Accordingly, you hereby assign to VCL absolutely with full-title guarantee all property, right, title and interest in and to all present and future Intellectual Property Rights subsisting in any such Feedback, and irrevocably and unconditionally waive in favour of VCL any and all moral or equivalent rights that you may now or at any time possess in respect of the Feedback insofar as legally possible in any part of the world.
3. Any copies or extracts from the materials available to you on the Site may be used solely for your internal business use.
4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text. VCL’s status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.
5. You must not use any part of the content on the Site without obtaining a licence to do so from VCL.
6. If you print off, copy, or download any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at VCL’s option, return or destroy any copies of the materials you have made.
7. “FLOX” is a trademark of VCL or its licensors and may not be used by you for any purpose, including in connection with any product or service that is not VCL’s or in any manner that is likely to cause confusion among any third party or in any manner that disparages or discredits VCL. You must not use such trademark unless expressly authorised by VCL in writing.
8. When providing VCL with or causing content to be posted on the Site, submitting any Request, any Master Data, Contributions or otherwise using the FLOX Services, you grant to VCL a non-exclusive, worldwide, perpetual (or for the duration of any copyright or other rights in such content), irrevocable, royalty-free, fully paid-up, sublicensable licence to use the content, data and information submitted for any purposes in connection with the FLOX Services, including processing by third-party infrastructure providers and AI Providers engaged by VCL to deliver the FLOX Services, including creating VCL Data, which shall form part of the VCL Technology. You authorise VCL to exercise any and all copyright, trademark, publicity, database, or other Intellectual Property Rights you have in or to such content in any media known now or developed in the future for these purposes. Further, to the fullest extent permitted under applicable law, you waive your moral rights in such content, data and information and promise not to assert such rights or any other Intellectual Property Rights you have in such content against VCL, VCL’s sublicensees or VCL’s assignees.
9. The Intellectual Property Rights in the VCL Technology and all Foreground IP shall vest upon its creation and remain with VCL, and neither the Service Recipient nor the Provider shall have any rights of ownership in these Intellectual Property Rights. To the extent that such Foreground IP does not automatically vest in VCL, both the Service Recipient and the Provider hereby assign, with full title guarantee, all rights in the Foreground IP to VCL and waives or shall procure the waiver of all moral rights therein and shall execute all such documents and do all such acts as are necessary to give effect to the provisions of this clause 16.
10. VCL shall provide documentation as it in its absolute discretion considers necessary for the proper use of the Platform. You shall not copy or reproduce any part of the user manual or any other documentation relating to the FLOX Services.
ANALYTICS, VCL DATA AND AI FEATURES
1. You hereby irrevocably and unconditionally agree to VCL’s aggregation, anonymisation, adaptation and analysis of Master Data, Order Data, Route data, Request data, invoicing and payment data in order to create VCL Data, provided that the VCL Data is aggregated, anonymised or otherwise does not permit the original data to be readily recreated.
2. AI Features. The FLOX Services include AI Features. AI Features are powered in part by models provided by AI Providers under contract with VCL; the AI Providers, and the categories of data processed, are identified in the FLOX Privacy Policy, and the AI Features available to an Account are indicated in the Platform interface. Fragments of data relevant to a request (which may include Order Data, Confidential Information and personal data of business contacts) are transmitted to AI Providers for processing solely to deliver the relevant AI Feature.
3. Safeguards. VCL: (a) engages only AI Providers that are contractually prohibited from using content submitted through the FLOX Services to train their models and that are bound by confidentiality and data-protection obligations consistent with clause 21 and clause 14; (b) transmits only the data fragments needed for the specific request, within the requesting Account’s permission scope, and never bulk extracts; and (c) processes AI Inputs and AI Outputs in accordance with the FLOX Privacy Policy. Inference is performed on United Kingdom-region endpoints; VCL will give notice through the Platform before any change to a region outside the UK or EEA.
4. Learning and improvement. Agentic Memory learns from, and only from, the activity of the Account it serves. VCL may use de-identified, aggregated data derived from use of the FLOX Services (consistent with this clause 17) to develop, test and improve the FLOX Services, AI Features and underlying models, in a manner that does not identify any user, Account or counterparty and does not disclose any user’s Confidential Information. VCL does not permit AI Providers to train their models on users’ content, per sub-clause (iii)(a).
5. AI Outputs. As between VCL and the user, the user retains its rights in AI Inputs, and VCL assigns to the user any right, title and interest VCL may have in AI Outputs generated for that user, without any representation that AI Outputs are protectable, original or non-infringing. AI Outputs derived from aggregated, de-identified platform data (including benchmarks and market insights) are VCL Data and remain subject to this clause 17.
6. Nature of AI Outputs; human confirmation. AI Outputs are generated by probabilistic systems, are not verified by VCL and are subject to clause 18. The user must review AI Outputs before relying on or acting upon them, and must confirm through the Platform any AI-drafted or AI-extracted data before it is submitted or transmitted, including Order Data, customs information, dangerous-goods classifications, invoices and any communication to a counterparty. No AI Output is sent to a counterparty except through the action of a registered user with the relevant permissions.
7. Controls. Core algorithmic functions of the Platform described in these Terms operate as part of the FLOX Services. Generative and assistive AI Features may be enabled or disabled for an Account by its administrator through the Platform; use of an enabled AI Feature constitutes the user’s instruction to process the submitted content as described in this clause 17.
DO NOT RELY ON INFORMATION ON THE SITE
1. The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.
2. Although VCL makes reasonable efforts to update the information on the Site, VCL makes no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete, or up to date.
3. AI Outputs are provided for information only. Factual assertions in AI Outputs may be inaccurate, incomplete or out of date even where they appear detailed or specific, and must not be relied upon without independent verification. VCL gives no warranty in respect of AI Outputs, and this clause 18 and clause 19 apply to AI Features and AI Outputs as they apply to the rest of the FLOX Services and the Site.
LIABILITY AND ADDITIONAL DISCLAIMERS
1. Nothing in these Terms shall limit or exclude either your or VCL’s liability to the other for:
  1. death or personal injury caused by its negligence;
  2. fraud or fraudulent misrepresentation; or
  3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982; or
  4. any other liability which cannot be limited or excluded by applicable law.
2. Subject to clause 19.i and except as expressly set out in these Terms, VCL shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising directly or indirectly under or in connection with these Terms, your use of, or inability to use, the Site or your use of or reliance on any content displayed on the Site.
3. VCL shall not be liable for any:
  1. direct or indirect loss of profits;
  2. direct or indirect loss of sales, revenue, or business;
  3. direct or indirect loss of agreements or contracts;
  4. direct or indirect loss of anticipated savings;
  5. business interruption;
  6. loss of use or corruption of, or damage to, software, data, or information;
  7. direct or indirect loss of business opportunity, or direct or indirect loss of or damage to goodwill or reputation; and
  8. any indirect, special, or consequential loss or damage.
4. Subject to clause 19.i, VCL excludes all liability for any loss or damage arising from the use of the Site, the Platform or any other interactive service by a user in contravention of VCL’s Acceptable Use Policy or these Terms and/or for any action VCL may take in response to breaches the Acceptable Use Policy or these Terms. VCL reserves its right to take any action VCL reasonably deems appropriate in response to any breach or suspected breach.
5. Subject to clause 19.i, VCL’s total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms, or in connection with the provision of the FLOX Services, shall be limited in the aggregate to (and shall not exceed) the maximum sum of 100% of the total FLOX Fee paid by you in the 12 month period before the date the liability arose (“Absolute Limit”).
6. Without prejudice to the Absolute Limit at clause 19.v, and subject to clause 19.i, VCL’s total liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with any Provider Services Contract or Add-On Services Agreement entered into pursuant to these Terms, or in connection with the provision of the FLOX Services, shall be limited to the total FLOX Fee paid or payable in respect of such Provider Services Contract and or Add-On Services Agreement as the case may be.
7. To the fullest extent permitted under applicable laws, VCL excludes all implied conditions, warranties, representations, or other implied terms that may apply to the Site or any content on it.
8. VCL does not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology to access the Site. You should use your own virus-protection software.
9. In providing the FLOX Services, VCL does not endorse any Service Recipient, Provider or Provider Services, and makes no assurances or guarantee as to payment or creditworthiness. Your interaction with any Provider or Service Recipient is solely at your own risk. You acknowledge, understand, and accept that:
  1. any payment to a Provider by VCL of the applicable Rates for Provider Services provided is conditional upon receipt by VCL of payment of the Final invoice in full from the Service Recipient, in accordance with clause 10.iv, and the settlement of the FLOX Fees in full in accordance with clause 10.iv;
  2. any Provider or Service Recipient and any other third party that VCL may introduce to you pursuant to these Terms or as part of the FLOX Services is independent from VCL and is not VCL’s agent, affiliate, subcontractor, employer, or employee, and is not in a legal partnership or joint venture with VCL;
  3. neither VCL nor any of VCL’s staff or affiliates have any control over or responsibility for any Provider or Service Recipient (including for any Provider Services or Add-On Services that you receive or for any monies owed to you by a Service Recipient), and that neither VCL nor any of VCL’s staff or affiliates are in any way responsible or liable for (and make no guarantees, representations, or warranties in respect of):
    1. the lawfulness, adequacy, fitness for a particular purpose, quality, reliability, professionalism, or trustworthiness of any Provider or Service Recipient with which you enter into any Provider Services Agreement or Add-On Services Agreement, or to or from which you provide or receive any Provider Services, Add-On Services, or other services; or
    2. the commercial or legal implications of any Provider Services Agreement or Add-On Services Agreement that you enter into with any Service Recipient or Provider pursuant to these Terms or of any Provider Services, Add-On Services, or other services that you may provide to or receive from such Service Recipient or Provider.
10. Accordingly, to the fullest extent permitted under applicable laws, VCL shall not be liable in any way for any losses, liabilities, claims, demands, or damages (howsoever caused) that you, your staff, your agents, your affiliates, or your subcontractors may incur or suffer directly or indirectly and arising out of, due to, or in connection with any acts, errors, omissions, representations, warranties, breaches, or negligence of any Provider or Service Recipient with which you may enter into any Provider Services Agreement or Add-On Services Agreement. VCL shall not be vicariously liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any such Service Recipient or Provider.
11. Service Recipients and Providers are required by VCL to provide accurate information, including the Master Data. VCL applies onboarding checks to users at registration in accordance with its verification criteria as applied from time to time, which may include confirmation of company registration and VAT details against official registers and review of the insurance, licence and accreditation documents a user is required to provide. Those checks are made at a point in time: VCL does not continuously monitor users, does not re-verify information after onboarding unless these Terms provide otherwise (including clause 15.v), and does not guarantee the accuracy, completeness or currency of any information provided by users, who remain solely responsible for it, including under the warranties in Parts B and C. You must satisfy yourself as to any counterparty before entering into a Provider Services Agreement or Add-On Services Agreement, including by reviewing the documents made available through the Platform. If you become aware that any Service Recipient or Provider has provided false or misleading information to VCL, please inform VCL immediately by emailing VCL at support@FLOX.is.
12. Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by VCL of those linked third-party websites or information you may obtain from them. VCL has no control over the contents of those third-party websites or resources.
13. By using the FLOX Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Service Recipients or Providers will be limited to a claim against the particular Service Recipient or Provider under the applicable Provider Services Agreement. VCL’s liability to you is limited to the provision of the Site and FLOX Services as set out in this section 19.
14. The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
TERMINATION
1. These Terms shall be effective until such time when you or VCL terminate the Terms in accordance with this clause 20.
2. Subject to clause 20.vii, you may close your Account and terminate this agreement at any time by notifying VCL by email to support@FLOX.is.
3. Without limiting VCL’s rights specified below, VCL may terminate this agreement and close your Account for any reason at any time by giving you notice via email to the email address associated with your Account.
4. VCL may additionally immediately terminate these Terms by notifying you via email to the email address associated with your Account (such notification having immediate effect) if:
  1. you have materially breached these Terms, including VCL’s Acceptable Use Policy;
  2. you have provided inaccurate, fraudulent, outdated or incomplete information (including any Master Data) to VCL or a Service Recipient or Provider;
  3. you have violated applicable laws, regulations or third party rights; or
  4. VCL believes in good faith that such action is reasonably necessary to protect the safety or property of other users of the Site or FLOX Services, VCL or third parties, for fraud prevention, risk assessment, security or investigation purposes.
5. In addition, VCL may deactivate or delay the notification of Requests or limit your use of or access to your Account, the Site (including the Information Exchange Interface) or the FLOX Services if:
  1. you have breached these Terms, whether in a material and non-material manner; or
  2. VCL believes in good faith that such action is reasonably necessary to protect the safety or property of other users of the Site, VCL or third parties, for fraud prevention, risk assessment, security or investigation purposes.
6. In case of non-material breaches and where appropriate, you will be given notice of any measure by FLOX and an opportunity to resolve the issue to VCL’s reasonable satisfaction.
7. If you or VCL terminates these Terms for any reason:
  1. any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after such termination or expiry shall remain in full force and effect;
  2. any FLOX Fees owing by you to VCL under and in accordance with the Terms shall become immediately due and payable;
  3. any Provider Services Agreements or Add-On Services Agreements in effect between you and any Service Recipient or Provider at the date of termination shall not be affected and will continue in effect in accordance with its terms until terminated or expired. In addition, you acknowledge that these Terms may continue (and VCL may continue to provide limited FLOX Services) in relation to any such Provider Services Agreements or Add-On Services Agreements in effect at the date of termination.
CONFIDENTIALITY
1. By using the FLOX Service, whether you are a Provider or a Service Recipient, you will be required to provide to VCL (as a “Disclosing Party”) and you will receive from (as a “Receiving Party”) certain Confidential Information, including in relation to a Request, an Order, a Route, your Account or otherwise in connection with your use of the FLOX Service.
2. Subject to and save as expressly permitted in clause 21.6 below, each party as the Receiving Party undertakes that it shall not at any time after your registration as an Authorised User, and for a period of five years after termination of your Account, use or disclose to any third party any Confidential Information of the Disclosing Party.
3. VCL acknowledges that the Confidential Information of an Authorised User includes the Master Data submitted by that Authorised User.
4. Both parties acknowledge that Confidential Information which is both VCL and the Authorised User’s Confidential Information includes the Historic Route and Order data relating to that Authorised User (as Provider and/or Service Recipient, as the case may be).
5. You acknowledge that VCL’s Confidential Information includes the VCL Data and VCL Technology.
6. The Receiving Party may disclose the Disclosing Party’s Confidential Information:
  1. to its Permitted Recipients who strictly need to know such information for the purposes of carrying out the Receiving Party’s obligations under these Terms (provided that the Receiving Party shall ensure that such Permitted Recipients comply with this clause 21);
  2. if the Disclosing Party expressly consents to such disclosure beforehand in writing; and
  3. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority, provided that, where you are the Receiving Party, you shall (as far as permitted under applicable laws) give to VCL prompt written notice of such requirement and you shall fully co-operate VCL’s reasonable requirements in relation to any disclosure you are required to make before making such disclosure.
7. No Receiving Party shall use a Disclosing Party’s Confidential Information for any purpose other than to perform its obligations and exercise its rights under these Terms.
8. Notwithstanding any other provision of this clause 21, each party may disclose Confidential Information to its service providers (including, in VCL’s case, AI Providers and hosting providers) engaged to deliver or support the FLOX Services, provided the service provider is bound by written obligations of confidentiality and data protection no less protective than this clause 21 and uses the Confidential Information solely for that purpose. Disclosure made in accordance with this sub-clause is a permitted disclosure, does not affect the confidential character or trade-secret status of the information, and does not require further consent.
CHANGES TO THE TERMS
1. VCL reserves the right, at its sole discretion, to update the FLOX Services or to update these Terms, including the basis of calculation of the applicable FLOX Fees, or the applicable Service Terms, at any time. Every time you wish to use the FLOX Services, please check these terms to ensure you understand the Terms and Service Terms that apply at that time.
2. If VCL updates these Terms or Service Terms, VCL will post the updates on the Site. Changes to the Terms will be effective at the time of posting. Your continued access or use of the FLOX Services will constitute acceptance of the updated Terms and Service Terms. If the updated Terms contain material changes to FLOX Services that VCL is currently providing to you, VCL endeavours to provide you with notice prior to the changes taking effect. If the updated Terms are not acceptable to you, you should cease using the FLOX Services.
3. Updates to these Terms or to the Service Terms do not apply to any Order accepted, or any Provider Services Agreement or Add-On Services Agreement entered into, before the date the update is posted, except where required by law. The version in effect at the date the Order was accepted continues to govern that Order and the resulting agreement.
4. These Terms may not be varied by way of an oral agreement.
MISCELLANEOUS
1. VCL shall not be liable to you if VCL is hindered or delayed in, or prevented from, performing VCL’s obligations under these Terms due to any event or series of events beyond VCL’s reasonable control.
2. VCL may at any time assign, transfer, mortgage, charge, subcontract, or deal in any other manner with all or any of its rights under these Terms and may subcontract or delegate in any manner any or all of its obligations under these Terms to any third party or agent.
3. You shall not, without the prior written consent of VCL (such consent being at VCL’s absolute and sole discretion), assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights or obligations under these Terms.
4. These Terms, including the additional terms referred to in clause 3.9, constitute the entire agreement between you and VCL and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
5. Each of you and VCL agrees that it shall have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in these Terms.
6. All warranties, conditions, terms, and representations not set out in these Terms (whether implied by statute or otherwise) are hereby excluded to the fullest extent permitted by law.
7. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy or prevent or restrict the further exercise of that or any other right or remedy.
8. Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by FLOX: (i) via email (in each case to the email address associated with your Account); or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
9. With the exception of any of VCL’s affiliates, no-one other than a party to these Terms shall have any right to enforce any of its terms.
10. No partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by these Terms.
11. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
12. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms or their validity, subject matter, or formation.
DISPUTE RESOLUTION
1. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
2. In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, or any contract concluded between users of the FLOX Platform under these Terms, including any question regarding the existence, validity, interpretation, or termination of any such contract (“FLOX Dispute”), the parties agree that the dispute shall be resolved in accordance with the FLOX Dispute Resolution Mechanism (“FDRM”) set out in this section 24.
3. For the avoidance of doubt, any dispute, controversy or claim arising between users of the FLOX Platform in connection with the performance of a Provider Services Agreement, or any exchange or transaction initiated through the FLOX Platform interface, shall be deemed a FLOX Dispute subject to the FDRM.
4. Any FLOX Dispute shall first be submitted via the FLOX Platform’s internal dispute resolution mechanism. This mechanism is administered by VCL and comprises the following steps:
  1. Submission of the dispute through the Platform’s dispute ticketing or notification interface;
  2. Review of the facts and relevant transactional data by VCL’s platform support team;
  3. Facilitation of communication between the disputing users to encourage informal resolution within a period of 30 calendar days from the date of notification.
    If no resolution is achieved and the dispute is not withdrawn within that time, the matter shall proceed to mediation under clause 24.v.
5. Mandatory Mediation: if the FLOX Dispute is not resolved through the internal dispute resolution procedure described above, it shall be referred to remote (online only) mediation administered by VCL in accordance with the CEDR Model Mediation Procedure.
6. The mediator shall be:
  1. Independent, not affiliated with VCL or any party to the dispute;
  2. Accredited by CEDR (or a similarly recognised UK body); and
  3. Appointed from the VCL-maintained panel of independent mediators or, if the parties have not agreed the appointment within 10 Business Days of the referral to mediation, appointed by CEDR on the application of either party.
7. The parties to the dispute agree to:
  1. Participate in the mediation in good faith and without undue delay;
  2. Share equally the costs of the mediator and administrative expenses (unless otherwise agreed);
  3. Bear their own legal or representation costs; and
  4. Treat the mediation and all related communications as confidential and without prejudice.
8. The mediation shall be deemed to have commenced upon the appointment of a mediator. If the parties have not reached a settlement within 60 calendar days of commencement (or such other period as agreed in writing), either party may refer the dispute to the courts of England and Wales.
9. Unless otherwise agreed in writing by the parties during the mediation, the outcome of the mediation shall be non-binding. However, any written settlement agreement resulting from the mediation may be declared final and binding on the parties if expressly agreed in the terms of settlement.
10. Nothing in this clause shall restrict either party’s right to seek urgent interim relief from the courts of England and Wales. In such cases, the parties agree:
  1. Not to apply for such relief ex-parte (i.e. without notice to the other party); and
  2. To promptly notify VCL in writing of the filing of any such application.
11. Suspension of time limits. All contractual time limits for the notification of claims and the commencement of proceedings under these Terms, any Provider Services Agreement, any Add-On Services Agreement and any applicable Service Terms (including clause 8.7 of the Standard Conditions of Warehousing Services and clause 12.9 of the Standard Conditions of Carriage) and, to the fullest extent permitted by law, any applicable limitation period, are suspended from the date a FLOX Dispute is submitted under this clause until 14 days after the mediation concludes or is abandoned or, if no mediation takes place, 14 days after the internal dispute resolution procedure concludes.

PART B – TERMS THAT APPLY TO SERVICE RECIPIENTS ONLY

WHEN THESE TERMS APPLY
1. PART B of these Terms apply to you in your capacity as a Service Recipient only.
USING THE SITE AS A SERVICE RECIPIENT
1. You acknowledge and agree that your engagement of a Provider is at your own request and risk and that VCL shall not be liable to you for any liabilities, costs, expenses, damages and losses suffered or incurred by you arising out of or in connection with any act, omission or default of a Provider of any nature, whatsoever.
2. You must ensure that the Master Data and any other information that you upload to the Site (including weight and size details of the Goods that are subject to the Provider Services, hygiene or temperature or hazardous storage or transportation requirements and the exact addresses to where deliveries should be made) is accurate and current. VCL accepts no liability to you, the Provider or any third party as a result of a failure by you to provide accurate and up-to-date information to VCL and to the Provider.
3. If you are using the Site as a Service Recipient and wish to receive Provider Services, you will create a Request for the desired Provider Services using the search filter functionality offered on the Site. You warrant that all information you provide in the Request will be complete, accurate, and up to date.
4. Once the FLOX Platform has processed your Request, VCL will, automatically via VCL’s matching technology on the FLOX Platform, use VCL’s reasonable endeavours to provide you with live prices for the Rates of the requested Provider Services for Providers that VCL reasonably believes will meet your requirements. VCL makes no representations, guarantees, warranties, or promises that the Site will identify any Providers that will meet the requirements of your Request.
5. You and your preferred matched Provider will then negotiate the Rates and Scope and any other Order Data of the Provider Services to be provided by the Provider with the intention of formalising these in a Provider Services Agreement. You will be able to communicate with your matched Providers via the Site’s “Information Exchange Interface” in order to address any questions that you might have about your Request, including the Provider’s ability to fulfil your request and/or any special requests you may have.
6. You must read fully and accept the applicable set of Service Terms for the Provider Service you intend to Request, before submitting a Request, an Order or entering into the Provider Services Agreement.
7. Once you have submitted a Request and selected your preferred Provider and you have agreed upon the Rates and Scope of logistics services and any other Order Data, you may submit an Order which will authorise VCL to communicate your Order to the relevant Service Provider.
8. Once the Order has been accepted by the relevant Provider, the Provider Services Agreement will be generated via FLOX digital signature functionality and the Provider Services Agreement will constitute a legally binding contract between you and the Provider governing the provision of the Provider Services by the Provider to you as set out in the Pricing Schedule.
9. The Provider will invoice you via the Platform for any payments due to it under a Provider Services Agreement and any Add-On Services Agreement (in addition to any payments for any Add-On Services) and any such payments will be payable by you to the Provider via FLOX payment functionality.
10. No payments may be withheld by you except: (a) the Disputed Sum under a Qualifying Dispute, in accordance with clause 10.ix of Part A, the Undisputed Sum remaining payable in full; or (b) where the Provider is unable to provide a Proof of Delivery after notification of non-delivery has been submitted by the Service Recipient to the Platform no more than 48 hours after the expected delivery of the Consignment.
11. VCL is not a supplier of Provider Services or Add-On Services and it does not have any liability either to the Provider or the Service Recipient under, the applicable Provider Services Agreement(s) and Add-On Services Agreements (which are a legally binding contract between you and the Provider) or in relation to any other failure of the Provider to fulfil a Request or to comply with the terms of any Provider Services Agreement or Add-On Services Agreement. In the case of any issues relating to the fulfilment or failure to fulfil a Request, the Service Recipient must contact the Provider via FLOX and adhere to the dispute resolution mechanism set out in clause 24 of Part A of these Terms.
12. Cancellation and termination of Provider Services by the Service Recipient must be dealt with in accordance with clause 8.viii of Part A of these Terms, the relevant Provider Services Agreement and/or Add-On Services Agreement (including the applicable Service Terms, as amended by and incorporated in accordance with Part E of these Terms).
13. Unless explicitly specified otherwise in these Terms, VCL’s responsibilities and liabilities are limited to the provision of the FLOX Services.
14. You as the Service Recipient, and not VCL, are solely responsible for ensuring that you comply with your obligations under the Provider Services Agreement(s) and Add-On Services Agreement(s). If you anticipate any problems in complying with those obligations, you must immediately notify both the relevant Provider and VCL.
15. As the Service Recipient, you acknowledge that, in addition to any remedies the matched Provider may have under the applicable Provider Services Agreement and/or Add-On Services Agreement, any wilful or reckless breach of your obligations under such Provider Services Agreement and/or Add-On Services Agreement will be deemed to be a material breach of these Terms entitling VCL to terminate your user Account. Your attention is also drawn to the “Fair Play” obligations relating to Provider Services Agreements and Add-On Services Agreements set out at clause 13 of Part A of these Terms.
PAYMENT
1. The Provider Services Agreements and any Add-On Services Agreements will set out in the applicable Pricing Schedule the details of the Rates, including all fees, charges and any Deposit payable by the Service Recipient in relation to the provision of the relevant Provider Services and/or Add-On Services.
2. The Service Recipient is responsible for paying in full and cleared funds all Rates due plus the FLOX Fees and VAT at the applicable rate.
WARRANTIES
1. You represent, warrant and undertake to VCL that:
  1. all information you provide in the Master Data and any Request will be accurate, up to date, and complete;
  2. you are either the owner of the Goods, or are authorised by the owner to accept these Terms and the Provider Services Terms on the owner’s behalf and enter into the Provider Services Agreement;
  3. the Goods shall be presented to the Provider securely and properly packed in compliance with any applicable statutory regulations, recognised standards and good practice and that they and any Goods Transport Unit are and will remain in a condition to be safely handled, stored and/or carried and so as not to cause injury, damage, contamination or deterioration (or the possibility of them) to any person, premises, property, the environment, drains or watercourses, equipment or to any other items in any way. Where the Provider is performing an operation or process on the Goods, they will be delivered to the Provider in a condition where that operation or process can be done without further work (other than unpacking);
  4. before the Provider assumes any responsibility for or by reference to the Goods, the Company will inform Provider through the FLOX Platform of any relevant matters including any special precautions necessitated by the nature, size or shape, weight, condition or potential for deterioration of the Goods and any statutory or other requirements relevant to the Goods with which Provider need to comply, and if applicable pay extra charges for complying;
  5. you will indemnify VCL and the Provider against all duties, taxes and expenses that the Provider has paid or may be required to pay in respect of the Goods, including where the liability to pay them is triggered by the fault, act or omission of the Provider or VCL;
  6. except to the extent previously notified in detail to, and accepted by the Provider in writing, none of the Goods:
    1. are Dangerous Goods;
    2. may become hazardous or contaminated;
    3. may cause pollution of the environment or harm to human health if they escape from their packaging;
    4. require any official consent or licence (or would be illegal for a Provider) to handle, possess, deal with or carry; or
    5. will at any time whilst in the care or control of Provider constitute Waste.
  7. if required, you shall provide a risk assessment and/or method statement appropriate for handling the Goods. Where the Provider is carrying the Goods, then unless otherwise previously agreed, the Service Recipient will provide, or will ensure that the intended recipient of the Goods provides, suitable facilities, equipment and methods for, and will procure, safe and prompt loading and unloading of the Goods at, any location not occupied by the Provider in which they are being handled;
  8. you will comply with any reasonable requirements of the Provider relating to handling, packing, carriage, storage or forwarding of Goods (and ancillary matters) which are notified through the Platform;
  9. you will provide through the Platform any documentation, instructions or information which is relevant to the Goods, to any interest in them, to any services to be provided for you, or to any actual or anticipated obligation of the Provider related to either the Goods;
  10. you will be responsible for instructing the Provider on the order of stock removals;
  11. you will immediately notify:
    1. VCL and the Provider of any problems, irregularities or issues with the Master Data;
    2. VCL and the Provider of any errors or issues with the instructions provided with respect to the Goods;
    3. VCL of any problems with the operation or functionality of the FLOX Services;
  12. you will comply with any terms of use set forth on the Site (including these Terms);
  13. you will be liable for any breaches of this Agreement by your employees, Authorised Users, agents, representatives or contractors; and
  14. you will not, and will ensure that your Authorised Users do not, use the Platform, the FLOX Services or any Confidential Information, VCL Data or other information obtained through them to develop, or to assist any third party to develop, any product or service that competes with the Platform, or access the Platform for the purposes of benchmarking or competitive analysis.
  15. you will ensure that you and your Authorised Users have all rights and permissions necessary to submit any content to an AI Feature; that any AI Output affecting a counterparty, an individual, or the accuracy of Order Data (including customs information and dangerous-goods classifications) is reviewed and confirmed by an appropriately qualified individual with the relevant permissions before it is used, submitted or sent; and that AI Outputs are not represented as human-authored where that matters to the recipient.
2. You indemnify VCL and the Provider against any expense, loss or damage it suffers as a result of the Service Recipient’s instructions (or failure to give instructions or information), or which is related to any breach of your obligations or your insolvency, or complying with the instructions of a competent authority in respect of the Goods, and will pay all costs and expenses (including professional fees) incurred in, and VCL’s and/or the Provider’s reasonable charges for, dealing with such matters and their consequences. You will pay an extra charge equal to the amount of any fine or penalty payable by the Provider wholly or partly as a consequence of compliance with the instructions, or of acts or omissions of the Service Recipient.
3. If the Provider suspects a breach of clause 4.i of this Part B of these Terms, it may in its sole discretion refuse to accept the Goods, demand their immediate removal, or itself arrange their removal without notice, at the Service Recipient’s expense.

PART C – TERMS THAT APPLY TO PROVIDERS ONLY

WHEN THESE TERMS APPLY
1. PART C terms apply to you in your capacity as a Provider only.
USING THE SITE AS A PROVIDER
1. If you are using the Site as a Provider, the Site will require you to upload certain details including the location, capacity and facilities of your logistics service asset(s) and Rates so as to enable its matching technology to match you to Requests that you might be able to fulfil. By registering to use the Site as a Provider and providing the required Master Data, you warrant and represent to VCL that you have all necessary permissions, capabilities, resources, consents, authorisations, and licences to provide the Provider Services using such warehouses and/or facilities as are specified in the Master Data, and on the basis of the relevant Service Terms (as amended by and incorporated into each Order and Provider Services Agreement by Part E of these Terms).
2. You must ensure that the Master Data, Rates and any other information that you upload to the Site is accurate and current. VCL accepts no liability to you or any third party as a result of a failure by you to provide accurate and up-to-date information to VCL.
3. If VCL receives a Request from a Service Recipient and VCL’s matching technology indicates that you might be able to fulfil that Request (a “Service Recipient Match”), you authorise VCL to calculate the price which would be applicable to the Request based on the Rates or any other pricing information you have provided and to present this information to the Service Recipient, along with the live pricing information of any other Providers. Provided that the information submitted by the Service Recipient in the Request is accurate, you shall honour the Rates and pricing information that you have provided to VCL and that VCL provides to the Service Recipient on your behalf. VCL reserves the right to terminate your user Account in the event that VCL suspects, acting reasonably, that you have provided artificially low pricing information to VCL in order to increase the likelihood of your being contacted by matched Service Recipients.
4. VCL shall retain exclusive control of the listing order in which matched Providers will be displayed to Service Recipients on the Site.
5. VCL does not accept responsibility or liability for the accuracy of Requests received from Service Recipients and cannot guarantee that the details of such Requests or the contact details of Service Recipients will be accurate.
6. FLOX makes no representation, warranty, guarantee, or promise that you as a Provider will achieve any Service Recipient Match.
7. If a Service Recipient with whose Request you have been matched, submits an Order through the Platform for Provider Services, and you have agreed upon and updated via the Platform the applicable Order Data and have confirmed that you wish to accept the Order, you acknowledge that as part of the FLOX Service, the Provider Services Agreement will automatically be entered into between you and the Service Recipient through a the Platform algorithm with the use of digital signature functionality.
8. Once entered into, the Provider Services Agreement will form a legally binding contract between the Provider and the Service Recipient governing the provision of the Provider Services to the Service Recipient as set out in the Pricing Schedule.
9. For avoidance of doubt, VCL is not a customer of Provider Services or Add-On Services and it does not have any liability either to the Provider or the Service Recipient under the applicable Provider Services Agreement or Add-On Services Agreement (which are a legally binding contract between you and the Service Recipient) or in relation to a Service Recipient failing to fulfil any of its obligations in relation to a Request (including failure to pay). In the case of any issues relating to a failure of a Service Recipient to comply with its obligations under a Provider Services Agreement, Add-On Services Agreement, or other Request, the Provider must contact the Service Recipient via the FLOX Platform and adhere to the dispute resolution mechanism set out in clause 24 of Part A of these Terms. .
10. Unless explicitly specified otherwise in these Terms, VCL's responsibilities and liabilities are limited to facilitating the availability of the Site and the provision of the FLOX Services.
11. The Provider is responsible for ensuring that it obtains and maintains appropriate insurance covering its provision of the Provider Services, including (without limitation) public liability insurance, employer’s liability insurance to the level required by law, and goods-in-transit, warehouseman’s or warehousekeeper’s legal liability insurance (as applicable to the Provider Services it offers), in each case for not less than the limits set out in the applicable Service Terms. The Provider shall provide certificates evidencing such insurance to VCL on request and to the relevant Service Recipient through the FLOX Platform. The Service Recipient is responsible for insuring its own Goods, as set out in the applicable Service Terms.
12. The Provider, and not VCL, is solely responsible for ensuring that it complies with its obligations under the Provider Services Agreement and Add-On Services Agreements. If the Provider anticipates any problems in complying with those obligations, it must immediately notify both VCL and the Service Recipient in writing.
13. The Provider acknowledges that, in addition to any remedies the Service Recipient may have under the applicable Provider Services Agreement(s) or Add-On Services Agreement(s), any wilful or reckless breach of any obligations will be deemed to be a material breach of these Terms entitling VCL to terminate the Provider’s Account.
NO EXCLUSIVITY
1. This Agreement does not grant any exclusive rights to Providers. Providers acknowledge that no Service Recipient is obliged to order any Provider Services or services exclusively through the Platform or at all and that the Platform may include Providers offering Provider Services or services similar to or otherwise competitive with the Provider Services of the Provider.
PAYMENT
1. The Provider Services Agreements and any Add-On Services Agreements must set out full details of the Rates, including all fees and charges payable to the Provider in relation to the provision of the relevant Provider Services and/or Add-On Services.
2. The FLOX Fees will be payable to VCL in accordance with clause 11 of Part A of these Terms, and you authorise VCL to deduct the FLOX Fees (together with any VAT thereon) from any payment received on your behalf by VCL prior to the distribution to you of any sum, in accordance with clause 10.iv of Part A these Terms.
PROVIDER INTELLECTUAL PROPERTY RIGHTS
1. The Provider represents and warrants to VCL that:
  1. the Provider holds all rights in and to all elements of the Provider information (including any Background IP, Master Data and Contributions) necessary or desirable to grant to VCL the rights granted by the Provider in this Agreement, including the right to provide the Provider Services pursuant to the applicable Service Terms (as amended by and incorporated into these Terms by Part E);
  2. no third party holds any rights, title or interest in or to any element of such information that would prohibit or impair VCL’s ability to exercise fully the rights granted by the Provider in this Agreement; and
  3. there is no pending or threatened claim, action, or proceeding related to any of the Intellectual Property Rights in, to or in respect of any element of such information and so far as the Provider is aware there is no basis for any such claim, action, or proceeding.
2. The Provider retains all Intellectual Property Rights in, to or in respect of all elements of its Background IP, subject to the grant by the Provider to VCL of a non-exclusive, transferable, worldwide, royalty-free right licence to use Provider Content for the purposes of performing VCL’s obligations under this Agreement.
THIRD PARTY INTELLECTUAL PROPERTY RIGHTS
1. The Provider hereby agrees to defend, indemnify and hold harmless VCL and its directors, officers, employees, agents, shareholders, partners, members, and other owners, from and against any and all claims, actions, demands, liabilities, obligations, losses, damages, judgments, settlements, costs, and expenses (including reasonable legal costs) (any or all of the foregoing being "Losses") suffered or incurred by any of them insofar as such Losses (or actions in respect thereof) arise out of or are connected with any breach of the Provider’s warranties at clause 5.i of Part C of these Terms, or any claim that any element of the Provider’s Background IP, Master Data, Contributions or other information submitted by Provider infringes the Intellectual Property Rights of any third party or any other third party claim related to any element of such information or Background IP or the Provider’s Account.
WARRANTIES
1. You warrant and represent to VCL that:
  1. you will produce, pack, provide, perform and supply the Provider Services in accordance with all best industry standards and practices, and in accordance with the applicable Service Terms (as amended and incorporated by Part E of these Terms);
  2. the Provider Services shall:
    1. conform to any description and/or specification provided to you and agreed with the Service Recipient;
    2. be of satisfactory quality and fit for any purpose held out by you or made known to you by the Service Recipient;
    3. be free from defects in design, material and workmanship; and
    4. comply with all applicable statutory and regulatory requirements.
  3. you will comply with all applicable laws, enactments, orders, regulations and other instruments relating to the manufacture (if applicable), packing, packaging, making, storage, handling, delivery and performance of the Provider Services;
  4. you will meet any performance dates for the Provider Services specified in Provider Services Agreement ;
  5. in providing the Provider Services, you will:
    1. perform any services related to the Provider Services with all reasonable skill, care and diligence and in accordance with best industry practice and the applicable Service Terms (as amended and incorporated by Part E of these Terms);;
    2. use personnel who are suitably skilled and experienced to perform tasks assigned to them, and in sufficient number to ensure that your obligations are fulfilled in accordance with the Provider Services Agreement;
    3. ensure that the Provider Services (will conform with all descriptions and specifications set out in the Order, and shall be fit for any purpose that the Service Recipient expressly or impliedly makes known to you;
    4. obtain and at all times maintain all licences and consents which may be required for the provision of the Provider Services;
    5. comply with all applicable laws, regulations, regulatory policies, guidelines or industry codes which may apply from time to time to the provision of the Provider Services;
    6. observe all health and safety rules and regulations and any other security requirements that apply at any of the Service Recipient’s premises; and
    7. not do or omit to do anything which may cause VCL or any Service Recipient to lose any licence, authority, consent or permission on which it relies for the purposes of conducting its business.
  6. you shall:
    1. comply with all applicable laws and industry codes which may apply from time to time to the provision and/or sale of the relevant Provider Services;
    2. disclaim any liability or responsibility of VCL so that VCL shall not be liable or responsible to the Service Recipient or the Provider for:
      1. any Provider Service, content, data, information or packaging to be provided by or associated with the Provider (including any Master Data); or
      2. any loss, damages, expenses or contractual obligations or penalties or other consequences which may be alleged or may arise directly or indirectly to any Service Recipient arising out of or in connection with the acts or omissions of the Provider of any nature whatsoever,
    3. in case of carriage only, risk in the Goods starts when loading on the vehicle is complete and ends when the Goods are tendered for unloading;
    4. in the case of storage and / or processing risk in the Goods passes to you when the Goods are accepted into store and ends when they are tendered for collection. Where you provide storage and carriage you shall also be responsible for the Goods while they are transferred from your vehicle into your store and/or and vice versa.
    5. sign an electronic record prepared by the Platform acknowledging receipt of the Consignment and use reasonable endeavours to obtain a signed Proof of Delivery form the Service Recipient.
    6. end transit of Consignment (unless it has terminated earlier) when it arrives at the proper place of delivery at the Service Recipient address and within the time window, as specified in the Route Plan, provided that:
      1. if no safe and adequate access to that address exists, or if no safe and adequate unloading facilities exist there, then the transit shall be deemed to end at the expiry of one clear day after notice, sent through the Platform, of the arrival of the Consignment at the premises has been sent to the Service Recipient;
      2. when for any reason whatsoever a Consignment cannot be delivered, or when a Consignment is held by you on instructions “to await order” or “to be kept till called for” or upon like instructions received through the Platform, or the Consignment is not called for and removed within a reasonable time, then transit shall also be deemed to end at the expiry of that reasonable time.
    7. you will
      1. immediately notify the Service Recipient of any problems, irregularities or issues with any data provided by the Service Recipient;
      2. immediately notify the Service Recipient of any errors or issues with the authorised instructions or any problems or issues preventing you from execution of said Provider Services;
      3. immediately notify VCL of any problems with the operation or functionality of the Platform or the Site;
      4. not subcontract any part of the Provider Services without a prior written consent from the Service Recipient;
      5. comply with VCL’s Acceptable Use Policy and any other applicable terms of use set forth on the Site;
      6. be liable for any breaches of these Terms by its employees, Authorised Users, agents, representatives or contractors; and
      7. not, and will ensure that your Authorised Users do not, use the Platform, the FLOX Services or any Confidential Information, VCL Data or other information obtained through them to develop, or to assist any third party to develop, any product or service that competes with the Platform, or access the Platform for the purposes of benchmarking or competitive analysis.
  7. you will ensure that you and your Authorised Users have all rights and permissions necessary to submit any content to an AI Feature; that any AI Output affecting a counterparty, an individual, or the accuracy of Order Data (including customs information and dangerous-goods classifications) is reviewed and confirmed by an appropriately qualified individual with the relevant permissions before it is used, submitted or sent; and that AI Outputs are not represented as human-authored where that matters to the recipient.

PART D – DEFINITIONS

DEFINITIONS

The following definitions have the following meanings:

Account	An Authorised User’s account for the Site or Platform, created following the registration process.
Account Administrator	the person identified by that party as having Administrator level access to its Accounts, having responsibility for the day to day running of the Account and the taking of routine decisions in relation to it.
Add-on Services	further services originating from a Provider, at a warehouse, in addition to the specific Provider Services already being provided (or which have been provided) by that Provider to that Service Recipient (or by or to entities related to either of them) pursuant to an Order and Provider Service Agreement.
Add-on Services Agreement	an agreement entered into between the relevant Service Recipient and Provider in respect of Add-on Services.
Agentic Memory	the per-account learning layer maintained by the Platform for a user’s Account, which adapts AI Features to that Account’s operating circumstances and is not shared with, or used for the benefit of, any other Account.
AI Features	the artificial-intelligence-enabled functionality made available through the FLOX Services from time to time, including assistants and agentic tools, powered in part by AI Providers’ models.
AI Input	content, data or instructions submitted to an AI Feature by or for a user.
AI Output	content generated by an AI Feature in response to an AI Input.
AI Provider	a third-party provider of hosted artificial-intelligence models engaged by VCL to power AI Features, as identified in the FLOX Privacy Policy.
Authorised Users	those employees, agents and independent contractors of an Account owner who are authorised by the Account owner to use the FLOX Services.
Background IP	means any and all Intellectual Property Rights that are owned by or licensed to an Authorised User prior to the date they register for an Account and which are or have been developed independently of this Agreement or of any use of or access to the Platform or Site.
Business Day	a day other than a Saturday, Sunday or public holiday in England, on which banks in London are open for general business.
Collaboration Gain	means a portion of Rates, paid by VCL to the parties to all Provider Services Agreements which relate to a particular Route, if the related Provider Services Agreements are performed by the Authorised Users in accordance with their terms, including in particular compliance with the Route Plan(s) or shared use of collaborative storage facilities. The Collaboration Gain is a variable amount and not known by VCL or the Provider until all the related Provider Service Agreements have been fully performed (or the time for performance has passed). The maximum Collaboration Gain will be calculated for each individual Route Plan and will be valid for the period of time specified by the Platform during Route Plan confirmation process. Accordingly, the Collaboration Gain calculation will be shown to the Recipient in their Account once the Collaboration Gain has been calculated.
Confidential Information	any confidential information of a party concerning the business, including: current and future business plans, development plans, strategies, methods, operations, processes, know-how, trade secrets, customers, or suppliers, goods, services, pricing strategies of that party.
Consignment	means Goods, whether sent as a single item or contained in a package, pallet or container, as the case may be or any number of separate items, packages, pallets or containers, sent at one time in one load by of for the Service Recipient from one address to another address.
Contribution	any and all material which you contribute to the Information Exchange Interface.
Dangerous Goods	means those substances and articles of carriage of which are prohibited by the provision of the European Agreement Concerning the International Carriage of Dangerous Goods by Road (ADR) as applied in the United Kingdom, as well as all other substances and articles of nature which represent a hazard of danger to persons or property, or which include any radioactive or explosive material.
Data Protection Laws	all applicable data protection and privacy legislation in force from time to time in the UK including without limitation the UK GDPR (as defined in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018), the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended, and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications).
Demurrage	means any cost or expense the Provider suffers as a result of improper or unreasonable detention of any vehicle, trailer, container or other equipment belonging to or under the control of the Provider, or failure to load the consignment by Service Recipient or failure to unload/receive consignment of Goods by Service Recipient (or the designated recipient of the Goods).
Deposit	a deposit payable by the Service Recipient as a pre-condition to the performance of a Provider Services Agreement, as specified by the Platform pursuant to clause 10.ii of Part A of these Terms.
Dispute Standstill Period	the period determined under clause 10.ix(e).
Disputed Sum	the amount of a Final Invoice specified as disputed in a notice creating a Qualifying Dispute, as defined in clause 10.ix.
Distribution Period	the period referred to in clause 10.iv, as specified on the applicable Pricing Schedule.
Final Invoice	as defined in clause 10.iii of Part A of these Terms.
FLOX Fee	as defined in clause 11.i of Part A of these Terms.
FLOX Services	access to and use of the Platform, via the Site, the mobile app or any other means made available by VCL to Authorised Users for such purposes from time to time.
Foreground IP	means any Intellectual Property Rights that arise pursuant to this Agreement or which are obtained or developed by, or on behalf of, a party pursuant to this Agreement or a Provider Services Agreement.
Goods	means goods (including any associated documents, packaging, Goods Transport Unit(s) and equipment) to which the Provider Services Agreement relates or which are in the possession of the Provider.
Goods Transport Unit	means any container, packaging, pallet or other platform used in connection with the provision of Provider Services.
Information Exchange Interface	has a meaning set out in clause 7 of Part A of these Terms.
Intellectual Property Rights	any and all patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Invoicing Frequency	the frequency and timing for rendering invoices, as specified on the applicable Pricing Schedule.
Logistical Service Providers	means any Authorised User that offers or provides logistics services such as transportation, distribution, warehousing or other value adding services via the Platform.
Master Data	data input by an Authorised User using the standardised data and respective data hierarchies provided by the Platform, to provide context and details required for operational use of the FLOX Services, including details of the Service Recipient, Provider, Authorised User, the specification of the Provider Services, requirements of the Service Recipient, Rates.
Mobile App	means the mobile application, including all future updates, designated by VCL through which the Authorised Users will be able to access the FLOX Services.
Order	an order for Provider Services submitted by a Service Recipient to the Platform, for acceptance by a Provider in accordance with clause 8.
Order Data	details of the Rates, Scope of Provider Services, Deposit, Payment Period, and such other data and information as is agreed between the Service Recipient and the Provider for an Order, as set out on the Pricing Schedule in accordance with clause 8.3 of Part A of these Terms.
Payment Period	the payment period for all invoices, as specified on the applicable Pricing Schedule.
Permitted Recipients	VCL, you (whether as Provider or Service Recipient), the employees, officers, staff, personnel, representatives, and/or professional advisers of each such party, and any third parties engaged to perform obligations in connection with these Terms or any Provider Services Agreement (and any Add-On Services Agreement).
Platform	the online marketplace platform hosted by VCL at the Site, known as “FLOX”, through which Providers may display and promote details of the Provider Services to Service Recipients.
Pricing Schedule	the schedule issued by the Platform containing details of the Rates, Scope and other Order Data, and the Service Terms which are applicable to that Provider Services Agreement, in accordance with 8.iii.
Proforma Invoice	as defined in clause 10.iii of part A of these Terms.
Provider	a supplier which is registered to offer Provider Services on the Platform to Service Recipients, namely to include Logistical Service Providers and Transitional Logistics Service Providers.
Provider Services	logistics, warehousing or associated services (as such services may be approved by VCL from time to time to be offered via the Platform).
Provider Services Agreement	an agreement between a Service Recipient and a Provider for Provider Services, incorporating the applicable Service Terms as specified in the Order Data and the Pricing Schedule in accordance with Part E of these Terms.
Qualifying Dispute	as defined in clause 10.ix(b).
Rates	the rates to be charged by a Provider to a Service Recipient for Provider Services.
Request	a request for the desired Provider Services using the search filter functionality offered on the Platform.
Retained Goods	as defined in clause 10.ix(c).
Retention Unit	a whole pallet, case, container or other unit in which the relevant Goods are stored or handled by the Provider.
RHA	Road Haulage Association Limited.
Route or Route Plan	means a comprehensive plan and individual instructions for each Request generated by the Platform for sequential execution of the specified Provider Services and in accordance with predefined service levels.
Scope	the scope of Provider Services to be provided by a Provider to a Service Recipient subject to a Provider Services Agreement.
Service Recipient	a business that requires and is seeking Provider Services from a Provider.
Service Terms	the set of standard terms and conditions which are applicable to the relevant Provider Service, as designated in the Order Data and which are available on the Platform, and which shall be incorporated into each Order and resulting Provider Services Agreements (and Add-on Services Agreements) in accordance with Part E of these Terms and shall be specified in the applicable Pricing Schedule in accordance with clause 8.iii.
Site	https://www.flox.is/, or any other website through which VCL makes the FLOX Services available.
Transitional Logistics Services Provider	means any person, partnership or a company that provides temporary provision of required auxiliary Logistics Services.
UKWA	UK Warehousing Association.
Undisputed Sum	the amount of a Final Invoice less the Disputed Sum.
VCL	VCL Trading Europe Limited, a company registered in England and Wales under company number 07784688 with registered office at Marlborough House, 298 Regents Park Road, London, United Kingdom, N3 2SZ, with VAT number GB288257261, also referred to in these Terms as “we”, “us” and “our”.
VCL Data	data (including aggregated or anonymised datasets), analyses and reports created or derived by VCL from Orders, Routes, Requests, Master Data, Order Data and use of the FLOX Services, not including the original data itself.
VCL Technology	means (a) all VCL Data, (b) all Intellectual Property Rights owned or controlled by VCL, (c) the Platform, (d) the FLOX Services, (e) the Mobile App, and (f) the Site.
Waste	has the meaning set out in section 75 of the Environmental Protection Act 1990, and means any substance or object which the holder discards or intends or is required to discard.
you	means the Provider or Service Recipient that is subject to these Terms.

INTERPRETATION
1. A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
2. The terms “including”, “include”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and a reference to writing or written includes emails.
3. No rule of construction shall apply in the interpretation of this agreement to the disadvantage of one party on the basis that such party put forward or drafted this agreement or any provision of this agreement.

PART E – SERVICE TERMS

WHEN THESE TERMS APPLY

PART E of these Terms apply to each Order and resulting Provider Services Agreement.
The relevant set (or sets) of Service Terms which apply to the Provider Services which are the subject of an Order will be specified by the Platform in the Order Data and the Pricing Schedule for that Order, and will be incorporated into that Order in accordance with, and as amended by this Part E, and the resulting Provider Services Agreement will be entered into between the Provider and Service Recipient in respect of that Order on the same basis.
If and, to the extent that, the Service Terms contradict, conflict with or would cause any person to breach, Parts A to D of these Terms, the applicable provision of Parts A to D of these Terms shall apply and take precedence, and the Service Terms (and any related Order or Provider Services Agreement incorporating them) shall be deemed to have been varied accordingly.
For the purposes of each Order and resulting Provider Services Agreement, the following Order Data information, and amendments to the Service Terms, which shall be negotiated and agreed between the parties via the Platform, shall be incorporated into the Provider Services Agreement by reference.

For the following Provider Services (as specified in Pricing Schedules):

Warehousing, logistics (and associated services): Standard Conditions of Warehousing Services are the applicable Service Terms.

The following is a non-exhaustive list of the Order Data which will be included in the Order and resulting Provider Services Agreement (to the extent applicable) as specified in the Pricing Schedule for that Order, and incorporated into the Service Terms:

Minimum Volume:
Duration:
Storage space (£/€/US$ per sq.m or sq.ft):
Pallet Storage (£/€/US$ per pallet-week):
Receipt and put-away (£/€/US$ per pallet):
Pallet picking and despatch (£/€/US$ per pallet):
Case picking and despatch (£/€/US$ per case):
Item picking and despatch (£/€/US$ per item):
Container handling (£/€/US$ per container):
Demurrage (£/€/US$ per consignment day):
Returns (£/€/US$ per pallet or per case):
Auxiliary services (£/€/US$ per man-hour), for e.g. re-label, pallet rebuild, disposal, etc.:
Surcharges (additional %-ge to the base rate), for e.g. rush orders, out of hours, etc.
Any other Rate or pricing information, as required by the Platform for Warehousing Pricing Master Data, together with any specific pricing information applicable to a particular Service Recipient, Order, period or otherwise, as the same may be updated or varied by agreement between the Service Recipient and Provider from time to time.
Membership of relevant industry bodies and associations (if any):

The meanings and contract information which have been given to certain expressions in these Terms shall apply in the Service Terms, as follows:

Expression used in these Terms	Expression used in the Service Terms
Provider	Company
Service Recipient	Customer
Goods Transport Unit	Goods Transport Unit
Goods	Goods
Order Data expressly set out in the Pricing Schedule, subject to express confirmation and acceptance by the Provider	Details of any “relevant matters” and “special precautions” required by the Customer for the Goods

The UKWA membership type and status of the Provider will be specified in the Order and resulting Pricing Schedule, and unless otherwise specified the Service Recipient acknowledges that the Provider does not make any representation as to its membership of the UKWA (or any other body or association) and the Service Terms shall be deemed to have been amended accordingly.

Transportation, distribution (and associated services): Standard Conditions of Carriage are the applicable Service Terms.

Collection location:
Consignee details:
Consignee location:
Goods description:
Delivery date:
Number of Consignments:
Goods Transport Unit type/description:
Weight:
All Rate pricing information, as required by the Platform for Transport Pricing Master Data, together with any specific pricing information applicable to a particular Service Recipient, Order, period or otherwise, as the same may be updated or varied by agreement between the Service Recipient and Provider from time to time.
Container handling (£/€/US$ per container):
Demurrage (£/€/US$ per consignment day):
Returns (£/€/US$ per pallet or per case):
Auxiliary services (£/€/US$ per man-hour), for e.g. re-label, pallet rebuild, disposal, etc.:
Surcharges (additional %-ge to the base rate), for e.g. rush orders, out of hours, etc.

The meanings and contract information which have been given to certain expressions in these Terms shall apply in the Service Terms, as follows:

Expression used in these Terms	Expression used in the Service Terms
Provider	Carrier
Service Recipient	Customer
Goods	Consignment
Order Data expressly set out in the Pricing Schedule, subject to express confirmation and acceptance by the Provider	Details of any item or “special interest”, or “Dangerous Goods”.

The RHA membership type and status of the Provider will be specified in the Order and resulting Pricing Schedule, and unless otherwise specified the Service Recipient acknowledges that the Provider does not make any representation as to its membership of the RHA (or any other body or association), and the Service Terms shall be deemed to have been amended accordingly.

Platform Terms

PART A – TERMS THAT APPLY TO ALL USERS

FLOX SERVICES and VCL TRADING EUROPE LIMITED as the FLOX PLATFORM OPERATOR

DEFINITIONS AND INTERPRETATION

ABOUT THESE TERMS

HOW TO BECOME A REGISTERED USER

ACCEPTABLE USE OF THE PLATFORM

SERVICE RECIPIENT MATCH

INFORMATION EXCHANGE INTERFACE

PROVIDER SERVICES AGREEMENT

ADD-ON SERVICES

INVOICING AND PAYMENTS FOR PROVIDER SERVICES

INVOICING AND PAYMENTS FOR THE FLOX FEE

NON-CIRCUMVENTION

“FAIR PLAY” PROVISIONS

DATA PROTECTION

INSURANCE AND ALLOCATION OF INSURABLE RISK

INTELLECTUAL PROPERTY RIGHTS

ANALYTICS, VCL DATA AND AI FEATURES

DO NOT RELY ON INFORMATION ON THE SITE

LIABILITY AND ADDITIONAL DISCLAIMERS

TERMINATION

CONFIDENTIALITY

CHANGES TO THE TERMS

MISCELLANEOUS

DISPUTE RESOLUTION

PART B – TERMS THAT APPLY TO SERVICE RECIPIENTS ONLY

WHEN THESE TERMS APPLY

USING THE SITE AS A SERVICE RECIPIENT

PAYMENT

WARRANTIES

PART C – TERMS THAT APPLY TO PROVIDERS ONLY

WHEN THESE TERMS APPLY

USING THE SITE AS A PROVIDER

NO EXCLUSIVITY

PAYMENT

PROVIDER INTELLECTUAL PROPERTY RIGHTS

THIRD PARTY INTELLECTUAL PROPERTY RIGHTS

WARRANTIES

PART D – DEFINITIONS

DEFINITIONS

INTERPRETATION

PART E – SERVICE TERMS

WHEN THESE TERMS APPLY