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FLOX Storage Subsidy Promotion: Terms and Conditions

Last updated: 14 November 2026. Effective from: 14 November 2026.

Claims submitted before this version took effect are governed by the version in force when they were submitted. Earlier versions are available on request from support@flox.is.

Where this document sits. These Terms govern the FLOX Storage Subsidy Promotion, operated by VCL Trading Europe Limited trading as FLOX. They apply alongside, and are read subject to, the Website Terms of Use and Acceptable Use Policy. The Privacy Policy explains how personal data is handled. Where the Claimant registers for and uses the FLOX platform, the FLOX Platform Terms and the Standard Conditions of Warehousing Services also apply. If there is any conflict between these Terms and those documents, these Terms apply to the operation of the Promotion only.

  1. The Promoter

    1. This promotion (the "Promotion") is operated by VCL Trading Europe Limited, trading as FLOX, a company registered in England and Wales (company number 07784688) with its registered office at Marlborough House, 298 Regents Park Road, London, United Kingdom, N3 2SZ (the "Promoter"). The Promoter's VAT registration number is GB288257261.
    2. Any questions relating to the Promotion should be sent to info@flox.is.

  2. The Promotion

    1. Under the Promotion, the Promoter subsidises part of the Storage Charges payable by an eligible business (the "Claimant") for the first three months of a Qualifying Booking (the "Subsidy"), as set out in these Terms.
    2. These Terms apply to Claims submitted from 14 November 2026 (the "Effective Date") until 23:59 UK time on 28 February 2027 (the "Closing Date"). Claims received after the Closing Date will not be accepted.
    3. The Promotion is described in the Promoter's marketing as "1 month free storage in your first 3 months". That description reflects the fact that the three percentages in clause 6.1 add up to 100% of one month's Storage Charges where those charges are the same in each of the three months. The Subsidy actually given depends on the Storage Charges invoiced and is subject to the cap in clause 6.5.
    4. In these Terms a "Provider" is a warehouse provider that offers its services through the FLOX platform. Other words that start with a capital letter and are not defined in these Terms have the meaning given in the FLOX Platform Terms.

  3. Eligibility

    1. The Promotion is open only to businesses that meet all of the following criteria on the date of their Claim:
      1. The Claimant is a limited company, limited liability partnership or other legal entity registered in the United Kingdom and operated from the United Kingdom.
      2. The Claimant is a new customer. It has not previously ordered or received services through the FLOX platform and is not a current customer of FLOX, the Promoter or any of its group companies. Existing customers do not qualify.
      3. The person submitting the Claim is aged 18 or over and is authorised to claim on behalf of the Claimant.
      4. The Claimant has a genuine need for warehouse storage in the United Kingdom that a Provider is able to service.
      5. The Claimant is not owned or controlled by an employee, director or contractor of the Promoter, or by an immediate family member of one.
    2. The Promotion is open to businesses only. It is not open to consumers.
    3. Only one Claim is permitted per business or legal entity and each Claimant is entitled to one Subsidy only. Where more than one Claim is received from the same business or legal entity, whether through different individuals, email addresses, trading names, departments or representatives, only the first valid Claim will be accepted. The Promoter may treat businesses under common ownership or control as one business where it reasonably believes that separate Claims have been made to obtain more than one Subsidy.
    4. The Promoter may verify the eligibility of any Claimant, including that the Claimant is registered and operated in the United Kingdom. It may require reasonable evidence of eligibility. Claims that cannot be verified may be rejected.

  4. How to Claim

    1. To claim the Subsidy, the Claimant must complete the claim form at flox.is/get-1-month-free-warehousing-storage (the "Claim Form") and submit all required information on or before the Closing Date. A completed and submitted Claim Form is a "Claim".
    2. Before submitting the Claim Form, the person completing it must confirm acceptance of these Terms by ticking the relevant acceptance box. By submitting the Claim Form, the Claimant confirms that it has read and accepts these Terms. No signature is required.
    3. Submitting a Claim is free and does not oblige the Claimant to make a booking. A Claim is not a booking. It does not reserve storage space and does not guarantee that suitable storage is available.
    4. After a Claim is submitted, the Promoter will contact the Claimant using the details provided to confirm whether the Claim is eligible and to discuss the Claimant's storage requirements.
    5. The Promoter accepts no responsibility for Claims that are lost, delayed, corrupted, incomplete or not received for any reason.
    6. Claims must be submitted by an authorised representative of the Claimant. Automated Claims, Claims submitted through third parties or agents and bulk Claims are not permitted and will be rejected.
    7. Use of the FLOX website and the Claim Form is also subject to the Website Terms of Use, the Privacy Policy and the Acceptable Use Policy.

  5. The Qualifying Booking

    1. The Subsidy applies only to a booking for warehouse storage (a Provider Services Agreement under the FLOX Platform Terms) that meets all of the following conditions (a "Qualifying Booking"):
      1. It is a new booking for storage at a Provider's site in the United Kingdom, made by the Claimant through the FLOX platform after it has submitted its Claim.
      2. It is for the storage of at least 10 pallets of goods (or the equivalent storage space, as the Promoter reasonably determines).
      3. It is for a minimum term of 12 months from the Storage Start Date (the "Minimum Term").
      4. It is accepted by the Provider and made on the FLOX Platform Terms and the Standard Conditions of Warehousing Services.
      5. Storage under it starts on or before 31 May 2027. The date on which the Claimant's goods are first received into storage under the booking is the "Storage Start Date".
    2. To make a Qualifying Booking, the Claimant must open a FLOX account, complete the Promoter's standard onboarding process and agree to the FLOX Platform Terms and the Standard Conditions of Warehousing Services.
    3. The Subsidy applies to one Qualifying Booking per Claimant. Where a Claimant makes more than one, it applies to the first to start.
    4. The Promotion is subject to the availability of suitable storage from Providers. Storage is provided by the Provider and not by the Promoter. The Promoter does not guarantee that a Provider will accept any booking.

  6. The Subsidy

    1. Subject to these Terms, the Subsidy is:
      1. 50% of the Storage Charges for the first month of the Qualifying Booking;
      2. 30% of the Storage Charges for the second month; and
      3. 20% of the Storage Charges for the third month.
    2. The three months run consecutively from the Storage Start Date (each a "Subsidy Month"). Where the invoicing periods of the Qualifying Booking do not match the Subsidy Months, the Promoter will apportion the Storage Charges fairly between them.
    3. "Storage Charges" means the Provider's charges for storing the Claimant's goods under the Qualifying Booking (for example, a rate per pallet per week), exclusive of VAT. Storage Charges do not include charges for receiving or despatching goods, handling, pick-and-pack, fulfilment, transport, returns, packaging, insurance, customs, duties, third-party surcharges or any other service. Those charges are payable in full.
    4. The FLOX Fee (FLOX's commission) is calculated on the Provider's charges before the Subsidy and is payable in full.
    5. The total Subsidy for a Claimant is capped at £3,000, exclusive of VAT, across the three Subsidy Months. Once the cap is reached, no further Subsidy is given.
    6. No Subsidy is given for any period after the third Subsidy Month. From then on the Storage Charges are payable in full.
    7. The Subsidy is calculated on Storage Charges exclusive of VAT. The Claimant is invoiced for the part of the Storage Charges that the Subsidy does not cover, with VAT on that part.

  7. How the Subsidy Is Applied

    1. The Promoter funds the Subsidy. The Subsidy does not reduce the amount the Provider receives: the Claimant pays the part of the Storage Charges that the Subsidy does not cover and the Promoter pays the rest. The Subsidy is shown on the invoices issued through the FLOX platform for each Subsidy Month.
    2. The Claimant must pay all charges, fees, deposits and taxes that the Subsidy does not cover when they fall due.
    3. The Subsidy may not be:
      1. exchanged for cash or any cash equivalent;
      2. transferred, sold or assigned to any other person or business;
      3. combined with any other FLOX promotion, offer or discount, unless the Promoter agrees in writing; or
      4. applied to storage that started or charges that were incurred before the Claim was submitted.
    4. Any part of the Subsidy that is not used within the three Subsidy Months expires.

  8. Minimum Term and Withdrawal of the Subsidy

    1. The Subsidy is given on condition that the Qualifying Booking runs for the whole of the Minimum Term, with at least 10 pallets (or the equivalent storage space) booked and paid for throughout.
    2. That condition is not met if the Claimant ends the Qualifying Booking before the end of the Minimum Term or reduces it below 10 pallets (or the equivalent storage space), or if the booking is ended because of the Claimant's breach. The Promoter may then withhold any Subsidy not yet applied and require the Claimant to repay a proportion of the Subsidy already applied equal to the proportion of the Minimum Term that remained when the condition ceased to be met. The Claimant must pay that amount within 30 days of the Promoter's written request.
    3. Clause 8.2 does not apply where the Qualifying Booking ends early because of a breach by the Provider or the Promoter, or because the Provider is no longer able to provide the storage.
    4. The Promoter may also withdraw or suspend the Subsidy where the Claimant is in material breach of these Terms, the Website Terms of Use, the Acceptable Use Policy, the FLOX Platform Terms or the Standard Conditions of Warehousing Services, or where payment for any services is more than 30 days overdue.

  9. Limitation of Liability

    1. Subject to clause 9.2, the Promoter's total liability to a Claimant arising out of the Promotion (as distinct from the services booked through the FLOX platform, which clause 9.3 covers) is limited to the amount of the Subsidy that the Claimant would have received under these Terms.
    2. Nothing in these Terms limits or excludes the Promoter's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under applicable law.
    3. Storage and any other services booked through the FLOX platform are provided by the Provider under its agreement with the Claimant. The FLOX Platform Terms and the Standard Conditions of Warehousing Services govern those services and the Promoter's liability in connection with them.

  10. Use of Personal Data

    1. Personal data collected through the Claim Form will be processed by the Promoter and, for marketing, by Value Chain Lab Ltd in accordance with the Privacy Policy and with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
    2. By submitting a Claim, the Claimant confirms that it has authority to provide the personal data submitted. The Promoter uses that data to administer the Promotion, including verification, follow-up in relation to the Claimant's enquiry and confirmation of the Subsidy, on the basis of its legitimate interests.
    3. The Promoter will use contact details provided by Claimants for marketing purposes where the Claimant has selected the relevant marketing opt-in or where another lawful basis applies under applicable data protection and electronic marketing law. Claimants may opt out of marketing communications at any time.
    4. The Promoter does not publish the names of Claimants without the Claimant's prior written consent.
    5. The Promoter and Value Chain Lab Ltd may use AI tools to help check Claims and to prepare replies. A person decides whether a Claim is eligible.

  11. General

    1. The Promoter may amend, suspend or end the Promotion at any time, in whole or in part, where it is reasonable to do so, including for reasons outside its control. The Promoter will take reasonable steps to notify affected Claimants of any material change. No change will reduce the Subsidy for a Qualifying Booking that a Provider accepted before the change.
    2. The Promoter may extend the Closing Date by publishing a later date on the page that carries the Claim Form.
    3. The Promoter's decision on all matters concerning the Promotion is final.
    4. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
    5. The Promoter may reject any Claim or withdraw the Subsidy from any Claimant where it reasonably believes that the Claimant has breached these Terms, the Website Terms of Use, the Acceptable Use Policy, the FLOX Platform Terms or the Standard Conditions of Warehousing Services, acted fraudulently or otherwise sought to undermine the fair operation of the Promotion.
    6. These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales. Any dispute about a Qualifying Booking or the services provided under it is dealt with under the FLOX Platform Terms.