Standard Conditions of Carriage

Last updated: 29 April 2026. Effective from: 29 April 2026.

Where this document sits. This is one of several documents that govern your use of FLOX. The full hierarchy, in order of precedence, is: (1) Platform Terms (Parts A–D); (2) Part E of the Platform Terms; (3) the specific Provider Services Agreement entered into for an Order, including the Pricing Schedule and Order Data; (4) the applicable Service Terms (Standard Conditions of Warehousing or Standard Conditions of Carriage). The Acceptable Use Policy is incorporated into the Platform Terms and the Website Terms of Use. The Privacy Policy and Cookie Policy operate alongside and govern personal-data processing.

These Standard Conditions of Carriage ("Service Terms") constitute Part E – Additional Terms as referenced in the FLOX Platform Terms of VCL Trading Europe Limited, available at https://www.flox.is/platform-terms, and shall apply to all carriage services for which orders are placed via the FLOX Platform.

In the event of any inconsistency or conflict between these Service Terms and Parts A to D of the FLOX Platform Terms, Parts A to D shall take precedence and these Service Terms shall be deemed varied accordingly.

The Carriers and Customers are advised to consult the most recent version of the FLOX Platform Terms prior to submitting any Order for services governed by these Service Terms.

1. Scope and Roles

   1. These Service Terms (Conditions of Carriage) apply to all contracts for transportation and distribution services entered into between a Service Provider (Carrier) and a Service Recipient (Customer) through the FLOX Platform.
   2. The Service Terms, Rates, and other Order details applicable to Carriers and set out in the Customer’s Order are incorporated into each Provider Services Agreement for carriage services, in accordance with Parts A to D of the FLOX Platform Terms (https://www.flox.is/platform-terms). Any terms proposed by either party that deviate from these shall have no effect unless the variation and both parties’ agreement are expressly recorded in writing through the Platform’s Information Exchange.
   3. VCL acts solely as a technology-enabled intermediary connecting Carriers and Customers in accordance with the FLOX Platform Terms.
   4. VCL is not a common carrier, nor a contracting party for any of the Carrier’s transportation, distribution, and general goods carriage services booked through the FLOX Platform.

2. Definitions

   1. Unless otherwise defined in clause 33 of these Service Terms, capitalised terms used herein shall have the meanings given to them in Part D of the FLOX Platform Terms.

3. Formation Of Contract

   1. A contract of carriage is formed between the Carrier and the Customer on completion of the following process:
      1. The Customer submits a Request through the FLOX Platform specifying the required carriage services;
      2. The Carrier accepts the Order through the FLOX Platform; and
      3. The Provider Services Agreement is generated by the FLOX Platform incorporating these Service Terms.

4. Order Data

   1. The Order Data specified in the Pricing Schedule shall form part of the contract of carriage and shall include (where applicable):
      1. Collection Location and date/time;
      2. Delivery Location(s) and delivery date(s)/time window(s);
      3. Description and quantity of Goods;
      4. Weight and dimensions of Consignment;
      5. Type of vehicle or Goods Transport Unit required;
      6. Special handling requirements;
      7. Rates and payment terms;
      8. Any other specifications agreed between Customer and Carrier.

5. Customer's Obligations

   1. Accurate Information. The Customer warrants that all information provided in the Order, including the Master Data and Order Data, is complete, accurate, and up to date. The Customer shall be liable for any loss, damage, delay, or additional costs arising from inaccurate or incomplete information.
   2. Description of Goods. The Customer shall provide a full and accurate description of the Goods, including:
      1. Nature and type of Goods;
      2. Weight and dimensions;
      3. Value (if relevant for insurance purposes);
      4. Any special characteristics or handling requirements;
      5. Any hazardous properties or regulatory requirements.
   3. Packaging. The Customer warrants that the Goods are:
      1. Properly and securely packed in accordance with best industry practice and any applicable regulations;
      2. Suitable for carriage by the mode of transport specified;
      3. Marked and labelled in accordance with applicable laws and regulations;
      4. In a condition that will not cause damage, contamination, or deterioration to other goods, the vehicle, or any person.
   4. Dangerous Goods. The Customer shall notify the Carrier through the FLOX Platform before submitting an Order if the Consignment contains or may contain Dangerous Goods. The Customer warrants that:
      1. All Dangerous Goods are properly classified, packed, marked, and labelled in accordance with ADR and all applicable regulations;
      2. All required documentation and safety data sheets are provided;
      3. The Carrier has been given sufficient information to comply with all legal obligations relating to the carriage of Dangerous Goods.
   5. Prohibited Items. The Customer shall not tender for carriage, and the Carrier shall not be obliged to accept:
      1. Goods the carriage of which is prohibited by law;
      2. Dangerous Goods unless specifically agreed and properly declared;
      3. Currency, bullion, precious stones, jewellery, securities, or other valuables unless specifically agreed in writing;
      4. Goods which are perishable or liable to deterioration unless suitable arrangements are made;
      5. Live animals;
      6. Any items which by their nature may damage or contaminate the vehicle or other goods.
   6. Loading Facilities. Where the Carrier is not responsible for loading, the Customer shall:
      1. Provide safe and adequate access to the Collection Location;
      2. Provide suitable equipment and facilities for loading;
      3. Ensure that loading is completed safely and within a reasonable time;
      4. Load the Goods in accordance with best practice to ensure safe carriage.
   7. Unloading Facilities. Where the Carrier is not responsible for unloading, the Customer shall ensure (or procure that the consignee ensures):
      1. Safe and adequate access is available at the Delivery Location;
      2. Suitable equipment and facilities for unloading are provided;
      3. Unloading is completed safely and within a reasonable time.
   8. Authority. The Customer warrants that they are either: (a) the owner of the Goods; or (b) are authorised by the owner to contract for carriage on these terms and to bind the owner accordingly

6. Carrier's Obligations

   1. Standard of Care. The Carrier shall:
      1. Carry the Consignment with reasonable care and skill;
      2. Use a roadworthy and suitable vehicle;
      3. Employ competent and properly qualified personnel;
      4. Comply with all applicable laws and regulations relating to the carriage of goods by road;
      5. Exercise reasonable care to deliver the Consignment within the time specified in the Order Data or, if no time is specified, within a reasonable time.
   2. Route and Method. Unless otherwise specified in the Order Data, the Carrier shall have complete freedom to choose the route, procedure, and method of carriage.
   3. Inspection Rights. The Carrier reserves the right to:
      1. Inspect the Consignment before accepting it for carriage;
      2. Refuse to accept any Consignment that does not comply with these Service Terms or applicable regulations;
      3. Open and inspect any package if the Carrier suspects it contains prohibited items or Dangerous Goods.
   4. Compliance. The Carrier warrants that it:
      1. Holds all necessary licences, permits, and insurance required to perform the carriage services;
      2. Will comply with all applicable laws and regulations, including those relating to drivers' hours, vehicle weights and dimensions, and road traffic;
      3. Will maintain adequate insurance for the carriage of goods.
   5. Where carriage is performed outside the United Kingdom, references in these Service Terms to United Kingdom transport requirements shall be read as references to the equivalent requirements of the jurisdiction in which the relevant part of the carriage is performed.
   6. Sub-contracting. The Carrier may sub-contract the whole or any part of the carriage to a third-party carrier, but shall remain fully responsible for performance of the contract of carriage. Where sub-contracting occurs, these Service Terms shall apply as if the sub-contractor were the Carrier.

7. Commencement And Duration Of Transit

   1. Commencement of Transit. Transit commences when:
      1. In the case of collection by the Carrier: when the Carrier takes possession of the Consignment at the Collection Location; or
      2. In the case of delivery by the Customer to the Carrier's premises: when the Consignment is accepted by the Carrier at such premises; or
      3. When loading onto the Carrier's vehicle is completed (whichever is later).
   2. Carrier's Responsibility. The Carrier's responsibility for the Consignment begins when Transit commences in accordance with clause 7.1.
   3. Period of Transit. Subject to clause 7.4, Transit continues until the Consignment is delivered in accordance with clause 9 (Delivery).
   4. Circumstances Ending Transit. Transit shall end (and the Carrier's responsibility shall cease) when:
      1. The Consignment is delivered in accordance with clause 9; or
      2. The Consignment is tendered for delivery at the Delivery Location but cannot be delivered due to circumstances beyond the Carrier's reasonable control; or
      3. The Consignment is placed in storage in accordance with clause 10; or
      4. The contract of carriage is terminated in accordance with these terms

8. Collection

   1. Collection Time. Where the Carrier is to collect the Consignment, collection shall take place:
      1. At the time specified in the Order Data; or
      2. If a time window is specified, within that window; or
      3. If no specific time is specified, during normal business hours on the date specified.
   2. Access and Delay. If the Carrier is unable to collect the Consignment due to:
      1. Lack of safe or adequate access to the Collection Location;
      2. The Goods not being ready for collection;
      3. Unsafe loading conditions; or
      4. Any other reason attributable to the Customer,
   3. the Carrier may charge Demurrage at the rate specified in the Order Data and may require the Customer to arrange re-collection at the Customer's expense.
   4. Refusal to Accept. The Carrier may refuse to accept a Consignment for carriage if:
      1. It does not comply with the description in the Order Data;
      2. It is not properly packed or labelled;
      3. It contains prohibited items or undeclared Dangerous Goods;
      4. The Carrier reasonably believes it cannot be carried safely; or
      5. Acceptance would cause the Carrier to breach any legal requirement.

9. Delivery

   1. Delivery Obligations. The Carrier shall deliver the Consignment:
      1. To the Delivery Location specified in the Order Data;
      2. Within the delivery time window specified in the Order Data, or if no time is specified, within a reasonable time;
      3. During normal business hours unless otherwise agreed.
   2. Methods of Delivery. Delivery shall be deemed complete when:
      1. The Consignment is handed to the consignee or their authorised representative at the Delivery Location and Proof of Delivery is obtained; or
      2. In the absence of anyone to accept delivery, the Consignment is left at the Delivery Location in accordance with any specific instructions provided through the FLOX Platform; or
      3. The Consignment is delivered to a safe place as reasonably determined by the Carrier where specific instructions have been given to leave if unattended.
   3. Proof of Delivery. The Carrier shall obtain Proof of Delivery, which may include:
      1. Electronic signature capture;
      2. Photographic evidence uploaded to the FLOX Platform;
      3. Physical signature on delivery note;
      4. Electronic confirmation through the FLOX Platform;
      5. Any other method agreed between the parties.
   4. Failed Delivery Attempts. If delivery cannot be completed due to any of the reasons listed below:
      1. No safe or adequate access to the Delivery Location;
      2. No one available to accept delivery (where attendance is required);
      3. The consignee refusing to accept delivery; or
      4. Any other reason not attributable to the Carrier,
   5. the Carrier shall:
      1. Notify the Customer through the FLOX Platform;
      2. Request further instructions; and
      3. May charge Demurrage and additional delivery charges as specified in the Order Data.
   6. Delivery to Third Parties. If the Order Data specifies delivery to a third party (not the Customer), delivery to that third party shall constitute complete performance by the Carrier, provided Proof of Delivery is obtained.
   7. Partial Delivery. The Carrier may deliver the Consignment in instalments if this is reasonably necessary for operational reasons, provided the Customer is notified through the FLOX Platform.

10. Undeliverable Consignments

    1. Circumstances. A Consignment becomes undeliverable if:
       1. Delivery cannot be effected after reasonable attempts;
       2. The consignee refuses to accept delivery;
       3. The Customer requests the Carrier not to deliver;
       4. The Carrier is unable to identify the correct Delivery Location; or
       5. Delivery would be unlawful or unsafe.
    2. Carrier's Rights. If a Consignment becomes undeliverable, the Carrier may:
       1. Request instructions from the Customer through the FLOX Platform;
       2. Store the Consignment at the Customer's risk and expense;
       3. Return the Consignment to the Collection Location or other address at the Customer's expense;
       4. After 28 days' notice to the Customer through the FLOX Platform, sell the Consignment and apply the proceeds towards the Carrier's charges (accounting to the Customer for any surplus).
    3. Storage Charges. Where a Consignment is stored under this clause, the Carrier may charge:
       1. Storage charges at reasonable commercial rates;
       2. Demurrage for any vehicle detention;
       3. Additional handling charges.

11. Rates And Payment

    1. Rates. The Rates for carriage services are specified in the Order Data and Pricing Schedule. Unless otherwise stated, Rates:
       1. Are exclusive of VAT (or other applicable taxes), which shall be payable in addition;
       2. Are based on the information provided in the Order;
       3. Are fixed for the specific Order unless varied in accordance with these terms.
    2. Payment Terms. Payment shall be made in accordance with the payment provisions set out in Part A, (clause 10) of the FLOX Platform Terms, including:
       1. Payment of any Deposit required prior to commencement of Transit;
       2. Payment of the Final Invoice within the Payment Period specified;
       3. Payment through the FLOX Platform payment functionality.
    3. Additional Charges. The Carrier may charge additional amounts for:
       1. Waiting time/Demurrage: If loading or unloading takes longer than 30 minutes (or such other period as specified in the Order Data), Demurrage shall be charged at the rate specified in the Order Data;
       2. Re-delivery: Additional delivery charges for failed delivery attempts not attributable to the Carrier;
       3. Storage: Charges for storing undeliverable Consignments;
       4. Toll charges and congestion charges: Unless included in the Rates;
       5. Excessive weight or dimensions: If the actual weight or dimensions exceed those stated in the Order Data;
       6. Special services: Any Add-On services requested by the Customer beyond the scope of the original Order;
       7. Compliance costs: Additional costs incurred in complying with regulations relating to the Goods.
    4. Variable Charges. If the actual characteristics of the Consignment differ materially from the Order Data, the Carrier may adjust the Rates accordingly, and such adjustments shall be reflected in the Proforma Invoice.
    5. Currency and VAT.
       1. Unless otherwise specified in the Order Data, Rates may be stated in GBP (£), EUR (€) or USD ($).
       2. The currency applicable to an Order shall be the currency stated in the Order Data, and all invoices shall be issued and paid in that currency unless the parties expressly agree otherwise through the FLOX Platform.
       3. Any VAT, sales tax, use tax, GST or other equivalent indirect tax shall be payable in addition where applicable and at the rate properly chargeable in the relevant jurisdiction.
       4. The Customer shall be responsible for any customs duties, import VAT, sales taxes, brokerage charges, clearance fees, withholding taxes and other governmental charges arising in connection with the carriage, import, export or delivery of the Consignment, unless the Order Data expressly states otherwise.
       5. If the parties agree that a sum expressed in one currency is to be settled in another currency, conversion shall be made at the exchange rate specified in the Order Data or, if none is specified, at the published reference rate reasonably selected by the Carrier on the Business Day before invoice date.
       6. All bank charges, correspondent bank charges and foreign exchange conversion costs shall be borne by the Customer unless otherwise stated in the Order Data.
       7. No deduction or withholding may be made from any amount due to the Carrier except where required by law. If a deduction or withholding is required by law, the Customer shall pay such additional amount as is necessary to ensure that the Carrier receives the full amount it would have received had no such deduction or withholding been required, except to the extent the deduction or withholding arises from the Carrier's own tax status or failure to provide documentation required by law.

12. Carrier's Liability

    1. Standard of Liability. Subject to the limitations and exclusions in this clause 12, the Carrier shall be liable for:
       1. Loss of or damage to the Consignment occurring during Transit; and
       2. Delay in delivery where a specific delivery time has been agreed.
    2. Limitation of Liability - Amount. The Carrier's liability for loss or damage to the Consignment shall be limited to the lesser of:
       1. The market value of the Consignment at the time and place of collection; or
       2. £1,300 per tonne gross weight of the Consignment lost or damaged; or
       3. A maximum total of £100,000 per Consignment,
    3. unless a higher value is declared by the Customer in the Order Data and additional charges for enhanced liability cover are agreed and paid.
    4. Declared Value. If the Customer wishes the Carrier to accept liability exceeding the limits in clause 12.2:
       1. The Customer must declare the value of the Consignment in the Order Data;
       2. The Carrier may charge an additional premium (to be specified in the Rates);
       3. Such declaration must be made before the Carrier accepts the Consignment for carriage.
    5. Limitation of Liability - Delay. If the Carrier is liable for delay in delivery, such liability shall be limited to a sum not exceeding the Rates charged for the carriage of the Consignment.
    6. Consequential Loss. The Carrier shall not be liable for:
       1. Loss of profits, revenue, or business;
       2. Loss of contracts or business opportunities;
       3. Loss of anticipated savings;
       4. Loss of goodwill or reputation;
       5. Any indirect or consequential loss or damage.
    7. Exclusions from Liability. The Carrier shall not be liable for loss, damage, or delay caused by:
       1. Force majeure: Acts of God, severe weather, floods, earthquakes, industrial action, war, terrorism, riots, civil commotion, or any other circumstances beyond the Carrier's reasonable control;
       2. Inherent vice: Defect or inherent vice of the Goods;
       3. Insufficient packaging: Inadequate or improper packaging by the Customer;
       4. Customer's instructions: Compliance with the Customer's instructions;
       5. Incorrect information: Inaccurate, incomplete, or misleading information provided by the Customer;
       6. Dangerous Goods: Undeclared Dangerous Goods or improper packing/marking of declared Dangerous Goods;
       7. Third party acts: Acts or omissions of third parties (including consignees) not engaged by the Carrier;
       8. Lack of delivery facilities: Absence of safe access or adequate facilities at Collection or Delivery Locations;
       9. Consignment characteristics: The nature of certain goods to be damaged by carriage even though all reasonable care is taken;
       10. Strikes and industrial action: At ports, terminals, or affecting delivery locations;
       11. Livestock and perishables: Any loss or damage to livestock or perishable goods unless caused by the Carrier's gross negligence.
    8. Partial Loss or Damage. Where only part of a Consignment is lost or damaged, the Carrier's liability shall be limited to the proportion that the value of the lost or damaged part bears to the total value of the Consignment.
    9. Notice of Claim. The Customer's rights against the Carrier shall be extinguished unless:
       1. In the case of apparent loss or damage: notice is given to the Carrier through the FLOX Platform within 7 days of delivery;
       2. In the case of non-apparent loss or damage: notice is given within 14 days of delivery;
       3. In the case of non-delivery: notice is given within 28 days of the date when the Consignment should have been delivered;
       4. Legal proceedings are commenced within 12 months of the date of loss, damage, or delay.
    10. Mandatory Transport Law.
        1. Where carriage is subject to the Convention on the Contract for the International Carriage of Goods by Road (CMR), the provisions of CMR shall apply and nothing in these Service Terms shall reduce the Carrier's liability below the level provided by CMR.
        2. Where carriage is subject to any other mandatory transport, cargo liability or consumer protection law, whether national, federal, state or local, including any mandatory law applicable by reason of the place of collection, transit or delivery, that law shall apply to the extent that it cannot lawfully be excluded or varied by agreement.
        3. Without limitation, this clause applies to carriage wholly within a country other than the United Kingdom, carriage between European countries, and domestic or interstate carriage within the United States of America, including any mandatory cargo liability regime applicable to such carriage.
        4. Except to the extent that mandatory law provides otherwise, these Service Terms shall continue to apply to such carriage and the Carrier's liability shall remain subject to the limitations and exclusions set out in this clause 12.
    11. Unreasonable Detention. If any vehicle, trailer, container, or equipment of the Carrier is unreasonably detained by the Customer or consignee beyond the time reasonably required for loading or unloading, the Customer shall be liable to the Carrier for:
        1. Demurrage at the rate specified in the Order Data;
        2. Any loss or damage suffered by the Carrier as a result of such detention.

13. Customer's Liability To Carrier

    1. Indemnity. The Customer shall indemnify the Carrier and hold the Carrier harmless against:
       1. All claims by third parties arising from the nature or condition of the Consignment;
       2. Any liability, loss, damage, costs, or expenses arising from breach by the Customer of any warranty or obligation under these Service Terms;
       3. Any fines, penalties, or charges incurred by the Carrier as a result of the Customer's breach of regulations or provision of incorrect information;
       4. Claims arising from the carriage of Dangerous Goods not properly declared;
       5. Liability for loss or damage to the Carrier's vehicle or equipment caused by the nature or condition of the Consignment or improper loading;
       6. Claims by customs, excise, or other regulatory authorities relating to the Consignment.
    2. Breach of Warranty. If the Customer breaches any warranty given in these Service Terms (particularly those relating to packaging, description of Goods, or Dangerous Goods), the Customer shall be liable for all resulting losses, costs, and expenses.

14. Lien

    1. General Lien. The Carrier shall have:
       1. A particular lien over the Consignment for all sums due under the contract of carriage relating to that Consignment;
       2. A general lien over the Consignment for all sums due from the Customer to the Carrier on any account whatsoever.
    2. Sale of Goods. If any lien under clause 14.1 is not satisfied within 28 days of notice to the Customer through the FLOX Platform, the Carrier may:
       1. Sell the Consignment by public auction or private treaty;
       2. Apply the proceeds of sale towards the sums owed and the costs of sale;
       3. Account to the Customer for any surplus.
    3. VCL's Lien. In addition to the Carrier's lien, VCL Trading Europe Limited shall have a general and particular lien over the Consignment as security for payment of all FLOX Fees and sums due to VCL, as provided in Part A (clause 11) of the FLOX Platform Terms.

15. Insurance

    1. Carrier's insurance. The Carrier shall, throughout the term of any Provider Services Agreement, take out and maintain at its own expense, with reputable and solvent insurers: (a) Goods-in-transit (GIT) insurance or carrier's liability insurance covering the Carrier's legal liability for loss of or damage to the Consignment in transit, on a basis not less favourable than the limits of liability accepted by the Carrier under clause 12 of these Service Terms; (b) Public liability insurance to a minimum indemnity limit of £5,000,000 per occurrence; (c) Employer's liability insurance to the limit required by mandatory law and not less than £10,000,000 in the United Kingdom; (d) Where carriage is internationally regulated under CMR, CMR liability insurance consistent with the Carrier's CMR liability; (e) Any compulsory motor insurance and any insurance required by the licensing regime of each jurisdiction in which the Carrier operates.
    2. Customer's insurance. The Customer is responsible for insuring the Consignment against the risks set out in clause 4.2 of the Standard Conditions of Warehousing (adapted for goods in transit), to the full value of the Consignment. The Carrier's liability limitations under clause 12 apply regardless of whether the Customer has obtained insurance.
    3. Mutual waivers of recourse. The Customer waives, and shall procure that its insurers waive, all rights of recourse and subrogation against the Carrier, against VCL Trading Europe Limited, against Value Chain Lab Ltd, and against their respective insurers in respect of any loss or damage to the Consignment that is, or would have been, recoverable under the Customer's insurance policies, save in respect of any liability of the Carrier that is not capable of being excluded under any Mandatory Law (including, where applicable, CMR Article 29 wilful misconduct or equivalent). The Carrier waives, and shall procure that its insurers waive, all rights of recourse and subrogation against VCL Trading Europe Limited and Value Chain Lab Ltd in respect of any loss or damage covered by the Carrier's insurance policies. These waivers shall be communicated to insurers and shall apply by virtue of the doctrine of subrogation under section 79 of the Marine Insurance Act 1906 and the common-law of England and Wales (or the equivalent in any other applicable jurisdiction).
    4. Enhanced cover. If the Customer requires the Carrier to accept liability exceeding the limits in clause 12.2, this must be declared in the Order Data, additional premium will apply, and the enhanced cover must be confirmed by the Carrier before Transit commences.
    5. Evidence and notification. Each party shall, on entry into the first Provider Services Agreement and annually thereafter, provide a current certificate of insurance through the FLOX Platform. Each party shall notify the other of any material change in cover during the term.
    6. VCL is not insured by either party. Clause 14A of the FLOX Platform Terms (Insurance and Allocation of Insurable Risk) applies to these Service Terms in full, including the mutual waivers in favour of VCL Trading Europe Limited and Value Chain Lab Ltd.
    7. Survival. This clause 15 shall survive termination of any Provider Services Agreement.

16. Circumstances Beyond Carrier's Control

    1. Force Majeure. The Carrier shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to:
       1. Acts of God, severe weather conditions, floods, earthquakes, or natural disasters;
       2. War, threat of war, terrorism, riots, civil commotion, or sabotage;
       3. Industrial disputes, strikes, or lock-outs (whether involving the Carrier's employees or those of third parties);
       4. Government action, orders, or restrictions;
       5. Breakdown of plant, machinery, or vehicles (unless caused by the Carrier's negligence);
       6. Fire, explosion, or accident;
       7. Epidemic or pandemic;
       8. Failure of public utilities or telecommunications;
       9. Traffic congestion, route closures, or accidents;
       10. Cyber incidents.
    2. Carrier's Actions. If performance is prevented or delayed by force majeure:
       1. The Carrier shall notify the Customer through the FLOX Platform as soon as reasonably practicable;
       2. The Carrier's obligations shall be suspended for the duration of the force majeure event;
       3. The Carrier shall use reasonable endeavours to mitigate the effects and resume performance as soon as possible;
       4. If the force majeure event continues for more than 14 days, either party may terminate the contract of carriage.

17. Hazardous And Special Goods

    1. Dangerous Goods Requirements. Where the Customer tenders Dangerous Goods for carriage:
       1. Full details must be declared in the Order Data before the Order is submitted;
       2. The Carrier must specifically accept the carriage of such goods;
       3. Additional charges will apply;
       4. The Customer warrants compliance with all applicable ADR regulations and requirements;
       5. All necessary documentation must be provided, including safety data sheets and transport emergency cards.
    2. Where Dangerous Goods are carried outside the United Kingdom, references in these Service Terms to ADR shall include any equivalent mandatory dangerous goods regime applicable in the jurisdiction of carriage.
    3. Discovery of Dangerous Goods. If the Carrier discovers that a Consignment contains undeclared Dangerous Goods, the Carrier may:
       1. Refuse to carry the Consignment;
       2. Dispose of the Consignment without liability;
       3. Take such other action as is reasonably necessary for safety;
       4. Recover from the Customer all costs, expenses, fines, and penalties incurred.
    4. Perishable Goods. Where the Consignment consists of perishable goods:
       1. This must be declared in the Order Data;
       2. Specific temperature or handling requirements must be specified;
       3. The Carrier must confirm ability to meet such requirements;
       4. Temperature-controlled carriage must be specifically agreed and will attract additional charges;
       5. Unless temperature-controlled carriage is specifically agreed, the Carrier shall not be liable for deterioration of perishable goods.
    5. High-Value Goods. Where the Consignment contains high-value goods (currency, bullion, precious stones, jewellery, securities, artwork, antiques, or other valuables):
       1. These must be specifically declared in the Order Data;
       2. The Carrier must specifically agree to carry such goods;
       3. Enhanced liability limits and insurance must be agreed;
       4. Additional security charges will apply.
    6. Exceptional Goods. For exceptional goods including:
       1. Abnormal loads exceeding standard weight or dimension limits;
       2. Fragile or delicate items requiring special handling;
       3. Goods requiring special permits or escorts;
       4. Refrigerated or frozen goods,
    7. specific terms must be agreed and documented in the Order Data, and additional charges will apply.

18. Compliance With Laws

    1. General Compliance. Both parties shall comply with all applicable laws, regulations, and official requirements relating to:
       1. The carriage of goods by road;
       2. Cabotage, permits, route restrictions and local operating restrictions;
       3. Customs and excise;
       4. Import and export controls;
       5. Trade sanctions, anti-boycott laws and restricted party rules;
       6. Health and safety;
       7. Environmental protection; and
       8. Data protection and privacy.
    2. Customs and Duties. Where carriage involves crossing international borders:
       1. The Customer shall provide all necessary documentation for customs clearance;
       2. The Customer shall be responsible for all customs duties, taxes, and charges;
       3. The Customer shall indemnify the Carrier against any claims by customs authorities;
       4. Unless specifically agreed, the Carrier shall not be responsible for customs clearance procedures.
    3. Border Formalities, Trade Terms and Customs Data.
       1. For any cross-border movement, the Customer shall provide in the Order Data or otherwise through the FLOX Platform all information and documents required for lawful movement of the Consignment, including where applicable:

          1. the agreed Incoterms® rule and named place;

          2. the exporter of record and importer of record;

          3. the customs declarant and customs broker details;

          4. commercial invoice details, customs values, HS or commodity codes, country of origin and any licences, permits or certificates;

          5. any VAT, EORI, XI EORI, IOSS, EIN, sales tax or other tax, customs or trade registration numbers required in the jurisdictions concerned; and

          6. any security, screening or pre-notification information required by applicable law.

       2. Unless expressly stated in the Order Data, neither the Carrier nor VCL acts as importer of record, exporter of record, customs broker, customs declarant, fiscal representative or tax agent.
       3. The Customer warrants that all customs and trade information supplied is complete, accurate and timely, and shall indemnify the Carrier against any loss, damage, delay, storage, demurrage, seizure, penalty, fine or additional cost arising from any inaccuracy, omission or late provision of such information.
       4. The Carrier may refuse collection, suspend Transit, place the Consignment into storage or return the Consignment at the Customer's risk and expense if the information or documentation required under this clause is missing, incomplete or inaccurate.
       5. Prohibited Trade. Neither party shall require the other to perform any act which would violate applicable trade sanctions, export controls, or anti-boycott laws.

19. Cancellation And Termination

    1. Cancellation by Customer. The Customer may cancel an Order:
       1. At any time before Transit commences, subject to payment of a cancellation charge of 25% of the Rates;
       2. After Transit has commenced but before delivery, subject to payment of 100% of the Rates plus any costs reasonably incurred by the Carrier.
    2. Cancellation by Carrier. The Carrier may cancel or terminate the contract of carriage:
       1. If the Customer breaches any material term of these Service Terms;
       2. If circumstances arise making performance unlawful or impossible;
       3. If force majeure continues for more than 14 days;
       4. If the Carrier discovers the Consignment contains prohibited items or undeclared Dangerous Goods.
       5. Where the Carrier cancels a contract of carriage other than for a reason listed in clauses 19.2.1 to 19.2.3 (Customer breach, illegality or impossibility, prolonged force majeure, prohibited or undeclared dangerous goods), the Carrier shall reimburse any Deposit paid for that Order and shall be liable to the Customer for the reasonable additional cost (if any) of re-tendering the Consignment to an alternative carrier, capped at 25% of the original Rates. This clause does not apply where the cancellation is the consequence of any act or omission of the Customer.
    3. Effect of Termination. Upon Termination:
       1. The Carrier shall be entitled to payment for services performed up to the date of termination;
       2. The Carrier shall take reasonable steps to preserve the Consignment;
       3. The Customer shall arrange collection of the Consignment at their expense.

20. Dispute Resolution

    1. Application of Platform Dispute Resolution. Any dispute arising from or relating to a contract of carriage shall be resolved in accordance with the Dispute Resolution provisions set out in Part A (clause 23) of the FLOX Platform Terms, including:
       1. Submission through the FLOX Platform's internal dispute mechanism;
       2. Mandatory mediation if internal resolution is unsuccessful;
       3. Reference to the courts of England and Wales if mediation fails.
    2. Continuing Performance. The parties shall continue to perform their respective obligations pending resolution of any dispute, unless the contract has been validly terminated.

21. Third Party Rights

    1. No Third Party Rights. A person who is not a party to the contract of carriage has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Service Terms.
    2. Consignee's Rights. The consignee (if different from the Customer) shall have the right to:
       1. Take delivery of the Consignment;
       2. Refuse delivery if the Consignment is damaged or does not comply with the delivery instructions;
    3. but shall have no other rights under the contract of carriage.

22. Data Protection And Electronic Records

    1. Data Protection. The parties shall comply with their respective obligations under Data Protection Laws as set out in Part A (clause 14) of the FLOX Platform Terms.
    2. Electronic Records. The parties agree that:
       1. Electronic records maintained by the FLOX Platform constitute valid evidence of the contract of carriage and performance;
       2. Electronic signatures and confirmations have the same legal effect as handwritten signatures;
       3. Proof of Delivery generated through the FLOX Platform shall be prima facie evidence of delivery;
       4. Records maintained by the FLOX Platform may be relied upon in any dispute.

23. General Provisions

    1. Entire Agreement. The contract of carriage consists of:
       1. These Service Terms;
       2. The Order Data and Pricing Schedule;
       3. Parts A to D of the FLOX Platform Terms,
    2. and constitutes the entire agreement between the parties relating to the carriage of the Consignment.
    3. Variation. These Service Terms may only be varied:
       1. By written agreement between the Customer and Carrier documented through the FLOX Platform; or
       2. By VCL in accordance with the variation provisions in Part A of the FLOX Platform Terms.
    4. Waiver. No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that right or remedy.
    5. Severability. If any provision of these Service Terms is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.
    6. Assignment.
       1. The Customer may not assign or transfer the contract of carriage without the Carrier's prior written consent;
       2. The Carrier may assign or sub-contract performance as provided in clause 6.5;
       3. The assignment shall be recorded on the FLOX Platform.
    7. Notices. All notices under the contract of carriage shall be given through the FLOX Platform or to the email addresses recorded in the parties' Account information.
    8. Governing Law. Subject to clause 12.10 and any Mandatory Law which applies by reason of the place of collection, transit or delivery and cannot lawfully be excluded or varied by agreement, the contract of carriage shall be governed by and construed in accordance with the law of England and Wales.
    9. Jurisdiction. Subject to clause 20, clause 12.10 and any Mandatory Law conferring exclusive or non-excludable jurisdiction elsewhere, the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from the contract of carriage.
    10. Language. The contract of carriage is made in the English language. If these Service Terms are translated into any other language, the English version shall prevail in the event of any inconsistency.
    11. Relationship Between Terms. In the event of any conflict between these Service Terms and any other document, the order of precedence shall be:
        1. Parts A to D of the FLOX Platform Terms;
        2. The Provider Services Agreement incorporating the Order Data and Pricing Schedule;
        3. These Service Terms (Part E).

24. Interpretation Of Order Data

    1. Standard Order Data Fields. The following Order Data fields shall be completed for each carriage Order and incorporated into the Provider Services Agreement:
    2. Collection Details:
       1. Collection Location (full address, including postcode or ZIP code, state or province where applicable, and country)
       2. Collection Date
       3. Collection Time Window (if applicable)
       4. Contact Name and Telephone Number
       5. Special Access Instructions (if any)
    3. Delivery Details:
       1. Delivery Location(s) (full address, including postcode or ZIP code, state or province where applicable, and country)
       2. Delivery Date(s)
       3. Delivery Time Window(s) (if applicable)
       4. Contact Name and Telephone Number
       5. Special Delivery Instructions (if any)
    4. International / Cross-Border Fields:
       1. Country of collection
       2. Country of delivery
       3. Incoterms® rule and named place (if applicable)
       4. Exporter of record
       5. Importer of record
       6. Customs broker details (if any)
       7. HS or commodity code
       8. Country of origin
       9. Commercial invoice / packing list references
       10. Any required customs or tax registration numbers
    5. Consignment Details:
       1. Description of Goods
       2. Number of Items/Packages/Pallets
       3. Total Weight (in kilograms)
       4. Dimensions (length × width × height in centimetres, or cubic metres)
       5. Type of Goods Transport Unit required (if specified)
       6. Special Handling Requirements (if any)
    6. Service Requirements:
       1. Type of Vehicle Required (e.g., van, rigid truck, articulated lorry)
       2. Temperature Control Requirements (if applicable)
       3. Tail-lift Required (yes/no)
       4. Additional Services (e.g., packing, unpacking, assembly)
    7. Value and Insurance:
       1. Declared Value (if exceeding standard liability limits)
       2. Insurance Requirements (if enhanced cover required)
    8. Rates and Charges:
       1. Base Rate for Carriage (in the agreed currency)
       2. Additional Service Charges (itemised)
       3. Demurrage Rate in the agreed currency and unit)
       4. Currency
       5. Applicable indirect tax status
       6. Exchange rate or conversion reference, if relevant
    9. Payment Terms:
       1. Deposit Amount and Due Date
       2. Payment Period for Final Invoice
       3. Distribution Period
    10. Additional Agreed Terms. Any additional terms agreed between the Customer and Carrier through the Information Exchange Interface shall be documented in the Order Data provided they do not conflict with these Service Terms or the FLOX Platform Terms.

25. Carrier's Standard Procedures

    1. Vehicle Standards. The Carrier warrants that all vehicles used for carriage under these terms shall:
       1. Be roadworthy and comply with all applicable construction and use regulations;
       2. Be maintained in accordance with manufacturer's recommendations and legal requirements;
       3. Hold valid roadworthiness inspection certificates, MOT certificates or local equivalents, where required by applicable law;
       4. Be properly insured for commercial carriage of goods;
       5. Be fitted with appropriate security devices.
    2. Driver Requirements. The Carrier warrants that all drivers shall:
       1. Hold valid and appropriate driving licences for the vehicle being driven;
       2. Hold valid Driver Certificate of Professional Competence (CPC) qualifications or equivalent professional driver qualifications where required by applicable law;
       3. Comply with drivers' hours regulations;
       4. Complete daily walk-round checks and defect reporting;
       5. Be properly trained in load security and health and safety.
    3. Load Security. The Carrier shall ensure that:
       1. All loads are properly secured in accordance with applicable load security laws, codes and good industry practice in the jurisdictions of carriage;
       2. Appropriate load restraint equipment is used;
       3. Loads are distributed to avoid unsafe weight distribution;
       4. Regular checks are made during Transit to ensure continued security.
    4. Documentation. The Carrier shall maintain and provide as required:
       1. Consignment notes including e-CMR notes, electronic consignment records or equivalent transport documents recognised by applicable law;
       2. Delivery documentation;
       3. Vehicle check sheets;
       4. Drivers' hours records;
       5. Any other documents required by law or regulation.

26. Customer's Standard Procedures

    1. Accurate Booking Information. The Customer shall ensure that all information provided in the Order is:
       1. Complete and accurate at the time of submission;
       2. Updated promptly through the FLOX Platform if any changes occur before collection;
       3. Sufficient to enable the Carrier to assess the requirements and quote appropriate Rates.
    2. Site Access Information. Where special access arrangements apply to Collection or Delivery Locations, the Customer shall notify the Carrier through the Order Data of:
       1. Any size, weight, or height restrictions;
       2. Requirement for pre-booking or access permits;
       3. Restricted access times;
       4. Parking or waiting restrictions;
       5. Any other relevant site-specific requirements.
    3. Goods Ready for Collection. The Customer shall ensure that:
       1. Goods are ready for collection at the time specified;
       2. Goods are properly packed and labelled;
       3. All necessary documentation is available;
       4. Safe loading facilities are provided;
       5. Competent personnel are available to assist if required.
    4. Recipient Notification. The Customer shall ensure (where reasonably practicable) that:
       1. The recipient/consignee is notified of the expected delivery;
       2. The recipient is available to accept delivery during the specified time window;
       3. The recipient has the necessary facilities and personnel to accept delivery.

27. Specific Provisions For Different Carriage Types

    1. Same-Day/Express Delivery. For same-day or express delivery services:
       1. Collection and delivery must be completed on the date specified;
       2. Time windows must be strictly observed unless force majeure applies;
       3. Additional charges apply for urgent/express services;
       4. The Carrier may refuse to accept Orders where timeframes are not reasonably achievable;
       5. Enhanced liability for delay may apply if specifically agreed in the Order Data.
    2. Multi-Drop Deliveries. For Orders involving multiple delivery locations:
       1. Each delivery location must be specified in the Order Data;
       2. The sequence of deliveries shall be at the Carrier's discretion unless specifically agreed;
       3. Rates may be calculated based on the number of drops and total route distance;
       4. Delivery time windows apply to each individual drop;
       5. Failed delivery at one location shall not affect the Carrier's obligation to complete remaining deliveries.
    3. Collection and Delivery Service (C&D). Where the service includes both collection and delivery:
       1. The Carrier shall collect from the Collection Location and deliver to the Delivery Location(s);
       2. Transit time shall be calculated from collection to final delivery;
       3. The Carrier may consolidate multiple collections into a single vehicle load;
       4. Collection and delivery appointments must both be met (subject to force majeure).
    4. Trunking/Linehaul Services. For trunk or linehaul services between distribution centres or depots:
       1. Collection and delivery shall be from/to the Carrier's or Customer's commercial premises;
       2. Loading and unloading are typically the responsibility of the respective premises;
       3. Rates are usually calculated per vehicle or per pallet space;
       4. Regular scheduled services may be subject to separate contractual arrangements.
    5. Part-Load/Groupage Services. For part-load or groupage services:
       1. The Consignment may be carried with goods belonging to other customers;
       2. Transit times may be longer than dedicated vehicle services;
       3. The Carrier may consolidate and de-consolidate loads at transhipment points;
       4. Collection and delivery may be subject to routing schedules;
       5. The Carrier's liability applies only to the Customer's Consignment, not to other goods in the vehicle.
    6. Full Load/Dedicated Vehicle. For full load or dedicated vehicle services:
       1. The entire vehicle capacity is dedicated to the Customer's Consignment;
       2. Direct routing (without transhipment) is typically provided unless otherwise agreed;
       3. Rates are calculated per vehicle rather than per unit of goods;
       4. The Customer may have exclusive use of the vehicle and driver for the duration specified.

28. Special Handling Services

    1. Temperature-Controlled Carriage. Where a temperature-controlled carriage is agreed:
       1. The required temperature range must be specified in the Order Data;
       2. The Carrier shall use appropriately equipped refrigerated vehicles;
       3. Temperature monitoring records shall be maintained and available upon request;
       4. Additional charges apply for temperature-controlled services;
       5. The Carrier shall not be liable for temperature-related deterioration if equipment malfunction occurs despite proper maintenance;
       6. The Customer acknowledges that brief temperature variations may occur during loading/unloading.
    2. Tail-Lift Services. Where tail-lift equipment is required:
       1. This must be specified in the Order Data;
       2. Additional charges may apply;
       3. The Customer acknowledges that mechanical equipment may occasionally fail;
       4. The Carrier shall provide alternative arrangements if equipment fails.
    3. Two-Person Delivery. Where two-person delivery is required:
       1. This must be specified and agreed in the Order Data;
       2. Additional charges apply;
       3. The Customer must specify the reason (e.g., heavy items, assembly required);
       4. Both persons shall be under the Carrier's control and direction.
    4. Inside Delivery. Where delivery inside premises (beyond kerbside) is required:
       1. This must be specifically agreed in the Order Data;
       2. The extent of inside delivery must be clearly specified (e.g., ground floor only, specific room);
       3. Additional charges apply;
       4. The Customer must ensure safe access and suitable passageways;
       5. The Carrier may refuse inside delivery if unsafe conditions exist.
    5. Installation and Assembly. If installation or assembly services are included:
       1. These constitute Add-On Services subject to separate agreement;
       2. Specific terms for such services must be documented;
       3. The Carrier must confirm competence to perform such services;
       4. Additional liability provisions may apply.

29. Environmental And Sustainability

    1. Environmental Compliance. The Carrier shall:
       1. Comply with all applicable environmental regulations;
       2. Operate vehicles that meet applicable emissions standards;
       3. Take reasonable steps to minimise environmental impact;
       4. Properly dispose of any waste arising from carriage operations.
    2. Fuel Efficiency. Where practicable, the Carrier shall:
       1. Plan efficient routes to minimise fuel consumption and emissions;
       2. Utilise vehicle capacity effectively;
       3. Maintain vehicles in good condition to optimise fuel efficiency.
    3. Route Optimisation. Through the FLOX Platform's route planning functionality, the parties acknowledge that:
       1. Optimised routes may be generated to improve efficiency;
       2. Multi-stop routes may be planned to reduce empty running;
       3. Collaboration between multiple Service Recipients and Providers may be facilitated;
       4. Participation in collaborative routing may generate Collaboration Gain as defined in the FLOX Platform Terms.

30. Health And Safety

    1. General Health and Safety. The Carrier and the Customer shall:
       1. Comply with all applicable health and safety laws and regulations at the Collection Location, Delivery Location and during Transit;
       2. Take reasonable care for the health and safety of persons who may be affected by their activities;
       3. Co-operate on health and safety matters;
       4. Report accidents and near-misses promptly through the FLOX Platform.
    2. Manual Handling. Where manual handling is required:
       1. Items exceeding 25kg should be identified in the Order Data;
       2. Mechanical handling aids should be used where practicable;
       3. Two-person handling should be specified for items exceeding safe single-person limits;
       4. The Customer shall provide suitable handling equipment at Collection and Delivery Locations where the Carrier's equipment is insufficient.
    3. Site Safety. When the Carrier's personnel attend Customer or consignee premises:
       1. The premises operator shall inform the Carrier of any site-specific safety requirements;
       2. Appropriate personal protective equipment requirements shall be notified;
       3. Site induction requirements shall be communicated in advance;
       4. The Carrier's personnel shall comply with site safety rules.

31. Pandemic And Health Emergency Provisions

    1. Infectious Disease Protocols. During any pandemic, epidemic, or public health emergency:
       1. Both parties shall comply with government health guidance and regulations;
       2. Contactless delivery procedures may be implemented;
       3. Additional sanitisation measures may be required;
       4. Social distancing protocols shall be observed;
       5. Proof of Delivery procedures may be modified to minimise contact.
    2. Service Modifications. The Carrier may implement reasonable service modifications to protect health and safety, including:
       1. Contactless collection and delivery;
       2. Photographic Proof of Delivery instead of signatures;
       3. Restriction on entry to premises;
       4. Additional hygiene procedures.
    3. Continued Performance. Health emergencies do not automatically constitute force majeure, but specific government restrictions or prohibitions may give rise to force majeure protection as provided in clause 16.

32. FLOX Platform-Specific Provisions

    1. Digital Integration. The parties acknowledge that the contract of carriage is facilitated through the FLOX Platform and:
       1. All Order information is transmitted electronically through the FLOX Platform;
       2. Status updates and tracking information shall be provided through the FLOX Platform;
       3. Proof of Delivery shall be uploaded to the FLOX Platform;
       4. Communications between parties should primarily occur through the FLOX Platform's Information Exchange Interface.
    2. Real-Time Tracking. Where available, the Carrier may provide real-time tracking information through the FLOX Platform, enabling the Customer to monitor the progress of the Consignment.
    3. Electronic Proof of Delivery. The Carrier shall upload Proof of Delivery to the FLOX Platform promptly upon completion of delivery, including:
       1. Electronic signature capture (where obtained);
       2. Photographic evidence of delivery location;
       3. Timestamp and geo-location data;
       4. Any delivery notes or exceptions.
    4. Automated Invoicing. Invoicing shall be processed through the FLOX Platform in accordance with Part A (clause 10) of the FLOX Platform Terms, with the Carrier confirming:
       1. Completion of the services as specified;
       2. Any additional charges incurred;
       3. Any variations from the original Order.
    5. Performance Metrics. The FLOX Platform may track and display performance metrics including:
       1. On-time collection and delivery rates;
       2. Proof of Delivery completion rates;
       3. Customer satisfaction ratings;
       4. Damage and loss claim rates.
    6. These metrics may be visible to other FLOX Platform users and may affect the Carrier's visibility in future Service Recipient Matches.

33. Definitions Specific To Service Terms

    1. For the purposes of these Service Terms, in addition to definitions in Part D of the FLOX Platform Terms:

    2. ADR	means the European Agreement concerning the International Carriage of Dangerous Goods by Road, as amended from time to time and as implemented in each jurisdiction in which the carriage is performed.
       Applicable Transport Law	means any mandatory law, convention, regulation or code governing the carriage, handling, customs clearance, import, export or delivery of the Consignment in the relevant jurisdiction, including CMR, ADR and any equivalent national, federal, state or local law which cannot lawfully be excluded or varied by agreement.
       Carrier	means the Provider performing carriage services under a Provider Services Agreement.
       CMR	means the Convention on the Contract for the International Carriage of Goods by Road (Geneva, 19 May 1956) as amended.
       Collection Location	means the address specified in the Order Data from which the Consignment is to be collected.
       Consignee	means the person to whom the Consignment is to be delivered, as specified in the Order Data.
       Customer	means the Service Recipient who has engaged the Carrier for carriage services.
       Delivery Location	means the address(es) specified in the Order Data to which the Consignment is to be delivered.
       Force Majeure	has the meaning given in clause 16.1
       Groupage	means a service where multiple customers' consignments are carried together in a single vehicle.
       Incoterms®	means the Incoterms® rules published by the International Chamber of Commerce in force at the date of the relevant Order, where the Order Data states that an Incoterms® rule applies.
       International Carriage	means carriage in which the Collection Location and Delivery Location are in different countries, and includes any cross-border movement whether or not the United Kingdom is one of those countries.
       Mandatory Law	means any law which applies to the contract of carriage and which the parties cannot lawfully exclude, restrict or vary by agreement.
       Part-Load	means a consignment that occupies only part of a vehicle's capacity.
       Proof of Delivery	means electronic or physical evidence of delivery of the Consignment, including signatures, photographic evidence, or electronic confirmation generated through the FLOX Platform.
       Transhipment	means the transfer of goods from one vehicle to another during the course of carriage.
       Transit	means the period during which the Consignment is in the care, custody or control of the Carrier, commencing when the Carrier takes possession of the Consignment and ending upon delivery in accordance with clause 9.

34. Schedule Of Rates And Charges

    1. The specific Rates and charges applicable to each Order shall be set out in the Order Data and Pricing Schedule. Standard charge categories include:
    2. Base Carriage Rates.
       1. Per mile/kilometre
       2. Per vehicle/load
       3. Per pallet space
       4. Per cubic metre
       5. Per tonne/kilogram
       6. Flat rate per delivery
    3. Add-On Service Charges.
       1. Tail-lift operation: £[amount] per use
       2. Two-person delivery: £[amount] per delivery
       3. Temperature-controlled carriage: £[amount] or [%] premium
       4. Out-of-hours collection/delivery: £[amount] or [%] premium
       5. Weekend/bank holiday services: [%] premium
       6. Waiting time/Demurrage: £[amount] per hour (after 30 minutes free time)
    4. Special Handling Charges.
       1. Fragile goods handling: [%] premium
       2. High-value goods: [%] premium plus insurance premium
       3. Hazardous goods (ADR): [%] premium plus documentation fee
       4. Abnormal loads: quoted individually
    5. Failed Delivery Charges.
       1. Re-delivery attempt: [%] of original rate or flat fee
       2. Return to sender: full rate plus storage charges
       3. Storage: £[amount] per day/week
    6. Miscellaneous Charges.
       1. Toll charges: at cost plus [%] administration fee
       2. Congestion charges: at cost plus [%] administration fee
       3. Parking fines (where caused by Customer/consignee delay): at cost
       4. Additional documentation: £[amount] per set
    7. Note: Specific rates to be agreed and documented in each Order Data and Pricing Schedule.

35. Amendments And Updates

    1. Platform Updates. VCL may update these Service Terms from time to time in accordance with Part A (clause 21) of the FLOX Platform Terms. Updated terms shall apply to Orders placed after the date of update.
    2. Existing Orders. Orders placed and Provider Services Agreements entered into before any update shall continue to be governed by the version of these Service Terms in effect at the time the Order was accepted.

36. Transitional Provisions

    1. Initial Version. This version of the FLOX Standard Terms of Carriage is effective from the publication date noted at the end of this document.
    2. Legacy Arrangements. Any carriage arrangements entered into before the implementation of these Service Terms shall be governed by the terms agreed at that time, unless the parties agree to adopt these Service Terms.
    3. These Standard Terms of Carriage are incorporated into the FLOX Platform Terms and form an integral part of every Provider Services Agreement for carriage and transportation services entered into through the FLOX Platform.
    4. Version 1.0. Effective from: 29 April 2026.