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How FLOX works for logistics providers

FLOX is a multi-party logistics marketplace and orchestration platform. Buyers find, compare and book warehousing, transport and fulfilment capacity from providers through the marketplace layer, then coordinate execution, exceptions and financial flows across every party involved through the orchestration layer.

This page shows what happens to a booking from the provider's side: how buyers find you, what each layer of FLOX does for you, the rules every party works to and where the money goes.

FLOX platform on a laptop and a phone
Alternative Transport Solutions
AMCO
Arrow XL
ASDA
Avon
Aztek Logistics
Bowker Group
CEVA Logistics
Cloud9 Fulfilment
Cool Stak
DFS Worldwide
Freight Logistics Solutions
Global Reach Logistics
Hallam Express
Hilti
Iris
JJX Logistics
Kays Logistics
Mercium
Miniclipper Logistics
NX
Optima
PAV Haulage
Seko
Smart Fulfilment
Smiths News
Thrive Fulfilment
Unipart
Verran Freight
WT Transport
Flex Technologies
Galliance
Hogback Distillery
MEH Pivara
Primary Pets
Ramtang Cello
Thortful
Yvonne Belhomme

Six steps from listing to run and grow

Every booking on FLOX follows the same six steps, on one record that you and your customer work from. The last step is where your ongoing business with that customer runs.

Step
For logistics service providers

  1. 1. List

    List your warehousing, transport or fulfilment capacity free of charge: locations, capacity, accreditations, temperature bands, vehicle types and lanes. Your listing surfaces when a buyer's goods, location and lanes fit what you can do, not when your rate is the lowest. AI-assisted matching shortlists you on capability, capacity and lane fit and adds alternatives worth considering.

  2. 2. Quote

    You set and amend your own rate card and prices on FLOX are read from it. The buyer pays your rate plus FLOX's commission of 5 to 10% of the transaction value; a live quote for a capacity booking is held for 60 minutes. Providers pay no commission and no margin is taken on your rates.

  3. 3. Book

    You trade on FLOX's standard conditions of carriage and of warehousing and buyers book on FLOX's terms, so there are no terms to negotiate customer by customer. One commercial relationship, with FLOX, covers every FLOX customer you take on.

  4. 4. Coordinate

    You see the work arriving at your floor or your fleet as it is booked, on the same record as the buyer, with your own permissions. Instructions, documents and status live on the booking. One integration with FLOX serves every FLOX customer you serve, so administration does not rise with customer count.

  5. 5. Resolve

    Exceptions you can act on come to you; those you cannot go to whoever can. The history stays on the shipment, so a dispute is settled from the record rather than from an email thread.

  6. 6. Grow

    The buyer pays through FLOX. Invoices, credit notes and disputes are held against the shipments they relate to and the platform reconciles and settles with you. The same record then runs the ongoing business: the workload arriving at your floor, your performance by customer and Wingman's view of what needs attention, so you plan capacity on what is coming rather than on what has been.

If you buy logistics services

Buyers find, compare and book warehousing, transport and fulfilment on capability, capacity and lane fit rather than price, book on FLOX's terms and run every provider they use on one record. The provider delivers the service; FLOX coordinates the work between the parties.

See how FLOX works

Tell Holly what you offer

Tell Holly what you offer, whether that's pallet space, a chilled site, a fleet with spare capacity or a full 3PL operation. She'll explain how listing on FLOX works and, when you're ready, hand your enquiry to the FLOX team.

Three layers, one shared record

The marketplace brings you the customers. The orchestration layer runs the work and the money with every one of them. Wingman carries the administration that would otherwise eat the margin.

MarketplaceBe found and booked

List once and be matched with buyers on your capabilities, available capacity, location and lane fit, rather than on price alone.

For you: Demand from many shippers, presented as one commercial and technical relationship with FLOX, at your own rate card with no margin taken on it.

For your customers: Warehouse operators, carriers and 3PLs that fit their goods and lanes, compared like for like and booked without a tender.

Replaces: Directories that leave you waiting to be found, brokers' shortlists and tender rounds you were never invited to.

OrchestrationRun the work

Coordinate the work after booking with every customer from one place. Each party gets the right access, exceptions go to the people who can resolve them and invoicing, reconciliation and settlement stay connected to the relevant shipments.

For you: Visibility of the workload arriving at your floor and one payment route through FLOX, reconciled and settled by the platform.

For your customers: One view of stock, orders and exceptions across every provider they use, with invoicing held against the shipments it relates to.

Replaces: Status updates chased by phone and a separate portal, spreadsheet and email thread for every customer.

WingmanCarry the admin

Wingman is FLOX's agentic operations layer, part of every account. It watches your side of the work, flags what needs attention and carries the routine admin. It proposes the next step, from a goods received note to a backload worth taking. You approve it.

For you: What needs attention, what is arriving and what to propose next, with nothing booked, published or committed without your click.

For your customers: Prioritised exceptions, demand sensing and proposals they approve inside the platform.

Replaces: The daily chasing, checking and re-keying that eats the margin on every small customer.

The platform runs the money. Wingman runs the operational administration.

Wingman Core and the advanced modules

Wingman Core is part of every account. It watches the account's live logistics, prioritises what needs attention, detects exceptions and supports their resolution, carries routine administration and prepares proposals for a person to approve: matches, alerts and reporting.

Advanced modules extend Wingman for each side of the platform and are licensed separately.

Wingman improves with use as the account's own trading history accumulates. Which modules are switched on for your account is a question for the team.

For logistics providers
Radar The same prescriptive visibility from the provider's side, finding demand for the capacity it has.
Overnight Route planning extended overnight, including where vehicles stop and park.
Fleet Getting the most capacity and use out of each vehicle.
Wingman proposes. A person approves.

The platform executes through its normal channel. No automatic booking, no automatic payment, no silent action. Proposals appear inside the platform, where the person approves or declines them without leaving it.

Figures are computed in code.

Financial figures, scores and routing produced by a module are computed in code. Wingman explains them; it never produces them.

Two sides, two agents.

Buyer-side and seller-side agents are separate, with their own objectives and no shared context. Each account's data is scoped to that account; no provider sees another provider's capacity or rates.

Two moments, worked through

Holly turns a sentence into a listing enquiryList

"We have 400 ambient pallet spaces free from November at our Coventry site, BRCGS accredited, with next-day despatch and our own 7.5-tonne fleet."

Location
Coventry
Capacity
400 ambient pallet spaces
Available
November
Accreditation
BRCGS
Services
Next-day despatch, 7.5-tonne fleet

Holly explains how listing works and what the team checks before a provider can list, then passes the enquiry to the FLOX team, who get back within a few working hours. Once your account is live, Holly hands over to Wingman.

Wingman routes a decision, not just a signalCoordinate and resolve

  1. Signal. A customer's inbound of 120 pallets is booked for Thursday and your receiving capacity that day is already committed.
  2. Recommendation. Alternatives prepared: a Wednesday afternoon slot, a split delivery or overflow at your second site, with the factors shown.
  3. Human approval. The decision is routed to a named owner on your team for review inside the platform.
  4. Recorded action. The outcome is executed through the platform's normal channel, the customer sees the change on the shared record and the audit trail is kept.

Wingman proposes, a person approves and the platform executes. The figures behind the recommendation are computed in code; Wingman explains them.

The rules every party works to

You deliver the services.

FLOX does not own warehouses, operate vehicles or take title to goods. Logistics services are delivered by the providers on the network. FLOX is accountable for the coordination between them.

Every booking is on FLOX's terms.

Providers trade on FLOX's standard conditions of carriage and of warehousing and buyers book on FLOX's terms. Buyer and provider do not agree terms directly.

Prices are the providers' rate cards.

Set and amended by the providers themselves, plus FLOX's commission of 5 to 10% of the transaction value, which the buyer pays. Holly and Wingman read them; neither produces a number. No margin is taken on your rates.

The buyer pays through FLOX.

Invoicing, credit notes and disputes are held against the shipments they relate to. The platform reconciles and settles with the provider.

Your account's data is your own.

No provider sees another provider's capacity or rates. Buyer-side and seller-side agents are separate, with their own objectives and no shared context.

The platform runs the money. Wingman runs the admin.

Wingman proposes; a person approves; the platform executes through its normal channel.

Where other models stop, FLOX continues

FLOX is often read as one of four things it is not. For a provider, the difference is where each model stops and what each one costs you.

CapabilityFreight exchange or listing siteWMS or TMS4PL brokerFLOX
Be found by buyers across an open marketYes, then stops at the matchNo, serves the customers you already haveOnly the broker's clientsYes, matched on capability, capacity and lane fit
Continue past the booking into executionNoWithin your own operationYes, as a service run by the brokerYes, as software, with every customer on one record
Route exceptions across organisationsNoWithin your own operationYes, by the broker's teamYes, to the party who can act, with the history on the shipment
Invoicing, reconciliation and settlement with the customerSingle movement onlyNoYes, with a margin taken on your ratesYes, through FLOX, at your rate card, commission paid by the buyer
What it costs the providerPer transaction, often rate auctionedLicenceA margin on your rates or the broker's retainerNothing: listing is free and the buyer pays the commission
Who keeps the customer relationshipNobody: each movement is re-auctionedYouThe brokerYou, the operational relationship and the service reputation

Freight exchanges and listing sites give you access but stop at the match; an exchange also auctions your rate. Management systems run your own operation but assume the customers are already there. A 4PL broker brings you work as a service, paid by a retainer or a margin on your rates. It keeps the relationship. FLOX supplies the same coordination as software: listing is free, the buyer pays the commission on top of your rate card, no margin is taken on your rates and you keep the operational relationship and the service reputation.

A 3PL is one provider: FLOX coordinates across providers, so 3PLs are FLOX's supply, not its competition. And FLOX is not an autonomous agent: Wingman proposes; a person approves.

Three ways to work with FLOX

Start without an integration. Add one when the volume justifies it. The FLOX team helps with onboarding, integration and initial training.

  1. Manual

    Log in and run everything in the FLOX interface: keep your listing and availability current, confirm bookings, approve Wingman's proposals, issue goods received notes and proofs of delivery, see invoices. No integration needed to start.

  2. Integrated

    Your WMS or TMS exchanges logistics instructions with FLOX directly. You log in for reporting and approvals; bookings, stock and status flow between the systems and the one integration serves every FLOX customer.

  3. Hybrid

    Some flows through the integration and some by hand: inbound and stock integrated, availability and invoices managed in the interface, for example.

Your systems
  • WMS
  • TMS
  • Fleet and driver applications
  • Rate cards
  • Finance
FLOX
  • Marketplace
  • Workflows and operational data
  • Wingman
  • Commercial flow
Customer systems
  • ERP
  • Order management
  • eCommerce
  • Planning
  • Finance

Bookings, instructions, status and documents flow both ways between your systems, FLOX and your customers' systems. One integration with FLOX serves every FLOX customer you take on, so administrative load does not rise with customer count. How integrations with FLOX work

Collaboration gain sharing

When collaboration produces a gain

Where collaboration produces a measurable gain, for example loads from different shippers consolidated onto one of your vehicles, FLOX's published Collaboration Gain Sharing principles govern how it is distributed between the parties. They are part of the Platform Terms.

Read the gain sharing principles

See it with your own sites and fleet

Tell Holly what you offer, where and from when. She will explain how listing works and start your enquiry. Or tell us what you offer and the team gets back within a few working hours.

See what our members are saying

We're helping brands across industries simplify their logistics, and serve more customers.

What made the difference was the personal approach. From the start, it felt like working with people who cared about our business, not just processing orders. The team is very responsive. Questions get answered quickly and things get done.

Yvonne Belhomme Champagne

Jean-Philippe F.

Yvonne Belhomme Champagne

Our company specialises in importing and distributing food products and delicacies from across Continental Europe. FLOX has been invaluable in giving us complete visibility and control over our international logistics and the UK operations.

Galliance

Simon W.

Galliance

We decided to establish another e-fulfilment channel, in addition to Amazon's FBA. FLOX is offering us not only a variety of providers to choose from, but also a toolkit with which we can manage daily operations. All in one place.

CEO, Primary Pets

Tony E.

CEO, Primary Pets

Our distillery matures whisky in barrels for four years at an external provider's facilities. This process requires careful management of stock and tracking of all inbound and outbound movements. FLOX saved us a tremendous amount of administrative effort, reduced losses, and provided full visibility and transparency in our logistics operations.

Hogback Distillery

Graeme W.

Hogback Distillery

The business is growing rapidly and FLOX has been instrumental in helping us find and manage logistics operations with a larger 3PL provider. By using their shared facilities more effectively and consolidating regional distribution, we have achieved 17% savings on average.

Mehanika Pivara

Bogdan C.

Mehanika Pivara

Swipe to see more testimonials

ALICE
RHA
CILT
Innovate UK
ALICE
RHA
CILT
Innovate UK
ALICE
RHA
CILT
Innovate UK

How FLOX works for providers: questions

Answers to the questions logistics providers ask most about how a booking runs on FLOX. If yours is not here, check the full FAQs page or tell us what you offer.

Buyers describe what they need in the search or to Holly, FLOX's assistant, in plain English. AI-assisted matching shortlists the providers that fit on capability, available capacity, location and lane fit rather than price and adds alternatives worth considering. Your listing surfaces when a buyer's goods, location and lanes fit what you can do.

Prices are your own rate card, set and amended by you. The buyer pays your rate plus FLOX's commission of 5 to 10% of the transaction value, as published on the pricing page. Joining, listing and quoting are free for providers and no margin is taken on your rates.

No. Every booking is made on FLOX's terms: you trade on FLOX's standard conditions of carriage and of warehousing and buyers book on FLOX's terms. You deliver the service; FLOX operates the platform and coordinates the work between the parties.

Before a provider can list on FLOX, our team checks its site, its company filing history and its credit history. Once you are listed, the FLOX team helps with onboarding, integration and initial training, so you have clear guidance on getting the best from the platform.

FLOX routes the exception, such as missing stock, a withdrawn slot or a late collection, to the party who can resolve it, with the history kept against the shipment. Exceptions you can act on come to you; those you cannot go to whoever can. Credit notes and disputes are held against the shipments they relate to.

The buyer pays through FLOX. Invoices, credit notes and disputes are held against the shipments they relate to and the platform reconciles and settles with you.

No. FLOX's commission is paid by the buyer on top of your own rate card. Joining, listing and quoting are free for providers, who set and amend their own rate cards.

No. Wingman, FLOX's agentic operations layer, is part of every account. It proposes the next step and a person on your team approves it inside the platform. Nothing is booked, published or paid automatically and financial figures are calculated in code, never by a language model.

Yes. Wingman, FLOX's agentic operations layer, runs inside the platform at account level. It watches your account's live logistics, prioritises what needs attention, identifies exceptions and supports their resolution, senses demand for your capacity and carries routine administration. Wingman Core is part of every account; advanced modules, licensed separately, extend it for each side.

Different systems at different points. Holly is the assistant on the FLOX website: it answers, searches and handles enquiries before an account exists. Wingman works inside the platform once an account is live. Holly hands over to Wingman at onboarding.

Wingman Core is part of every account. The advanced modules for providers, Radar, Overnight and Fleet, are licensed separately. Which are switched on for your account is answered by the team: use Tell us what you offer.

No. You can log in and run everything in the FLOX interface. When you are ready, your systems can exchange logistics instructions with FLOX directly or in a mix of both. The FLOX team helps with the integration. One integration with FLOX serves every FLOX customer you take on.

All FAQs

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