Chain Reaction Ep. 6: Secure Logistics, Trusted Partnerships

Neil Powell, Founder and MD of The NX Group, operates in a logistics segment where trust and security are non-negotiable: high-value goods. When you're moving expensive inventory, clients don't care about cost per box or speed. They care about certainty. No theft. No shrink. No compromise. Neil's insight is that security starts with people, not technology. Cameras and systems help, but fundamentally, security is about hiring people you can trust, training them properly, and building a culture where integrity matters more than shortcuts. That's harder to scale than bolting on security technology, but it's what actually works. The NX Group carved a niche operating on that principle - trusted logistics for high-value goods. For supply chain leaders managing valuable or sensitive inventory, Neil's perspective on building security culture rather than just security systems is valuable. The conversation covers what it takes to build a logistics operation people trust - hiring standards, training, incentive structures, leadership accountability. It also explores the business case for security-first thinking: the costs of failure are so high that investing in genuine security makes economic sense. Understanding trust as a core operating model rather than an add-on changes how you build logistics operations.